Inside Sales Specialist for Blacfox | Onsite CT

Role Description

Blacfox is a strategic marketing consultancy focused primarily on the tech sector. We serve some of the world’s largest brands like Microsoft, SAP, SYSPRO, VMware, etc. At Blacfox, we dream of a world of impeccable customer service and strive to create a better Africa and a better world by leveraging technology. We see tech providers as our partners and work together to help them thrive so that we can achieve our goal of transforming the digital landscape and prioritise customer service.

Key Responsibilities:

Lead Generation:

• Proactively identify and engage potential clients through various channels (phone, email, social media, etc.).
• Qualify leads to assess their needs and determine fit with our product offerings.
• Maintain a robust pipeline of leads to ensure continuous business opportunities.

Customer Engagement:

• • Build and nurture relationships with prospects to drive business growth.
• • Effectively communicate the value proposition of our client’s product offerings.
• • Conduct product demonstrations and provide detailed information to address customer queries.

Customer Satisfaction:

• • Ensure high levels of customer satisfaction by understanding client needs and providing tailored solutions.
• • Follow up with clients post-sale to ensure satisfaction and identify opportunities for upselling or cross-selling.
• • Address any customer concerns promptly and efficiently to maintain strong relationships.

Sales Process Management:

• • Utilise CRM software to track and manage sales activities and customer interactions.
• • Collaborate with the sales team to develop and implement effective sales strategies.
• • Achieve and exceed sales targets and performance metrics.

Reporting and Analysis:

• • Prepare regular reports on sales activities, pipeline status, and performance metrics.
• • Analyse sales data to identify trends and opportunities for improvement.
• • Provide insights and recommendations to enhance sales effectiveness.

Qualifications:

• • Experience in selling software and/or telco products.
• • Inside Sales and Lead Generation skills.
• • Customer Satisfaction and Communication skills.
• • Customer Service expertise.
• • Strong interpersonal skills and ability to build rapport.
• • Experience in sales or customer service roles.
• • Knowledge of CRM software and sales processes.
• • Goal-oriented mindset and willingness to learn.

Why Join Us?

• • Be part of a forward-thinking, AI-powered, data-driven growth agency.
• • Work in a collaborative environment with a team that values innovation and strategic thinking.
• • Opportunity to make a significant impact on the financial health and growth of the company.

How to Apply:

If you meet the above requirements and are passionate about inside sales, we would love to hear from you. Click the link to fill out the quick application form.