How to Get a Job Working for Cloudworkers in South Africa: A Step-by-Step Guide

How to Get a Job Working for Cloudworkers in South Africa

The demand for remote work in South Africa keeps on rising since the Covid pandemic and many job seekers have grown accustomed to the benefits of working from home which includes making your own schedule and booking shifts in a flexible way that fits your lifestyle.One of the the top platforms offering that kind of flexible working environment is Cloudworkers, a company that specializes in remote chat moderation jobs. If you are inexperienced and willing to enter the remote job market then Cloudworkers may be one of the top companies to start with. The following guide will help you on how to get a job working for Cloudworkers in South Africa.

1. Should you work for Cloudworkers in South Africa?

You may ask yourself why Cloudworkers would be a good choice for remote workers in South Africa. Remote jobs provide a solution to a more conducive work environment avoiding the struggles of daily commute to work within the traffic congestion in cities and the high cost of living rising everyday in South Africa. Cloudworkers awards you flexibility to work from the comfort of your home, in any city you want to be as long as you have your computer and reliable wifi, offering competitive rated, flexible working hours and the opportunity to be part of a global team.

Benefits of Working for Cloudworkers:

• Flexibility: gives you an opportunity to choose shifts that suit your lifestyle, you can either work during the day or night, totally up to you.
• Work from a comfortable environment:  Working a remote job in South Africa affords you the comfort of working from home without the struggle of daily commute.
• Global Opportunities: Working with different people from all over the world may enhance your work ethic and improve your skills
• No Experience Required: Anybody can get hired at Cloudworkers including the inexperienced and the experienced moderators.
• Offer Training and Guidelines; There are team leaders who will show you the robes when you are a new moderator, guide you through your work and help you fix your mistakes. They are reachable any time of the day.
• Work Life Balance- Cloudworkers gives you time to balance your social life, family time and work time by setting low targets for you to have time to either take it as a second job or juggling it with being a stay at home mother or wife.

2. Requirements for Cloudworkers in South Africa

The following requirements are a basic need to be hired as a Cloudworker employee:

• A Reliable Internet Connection: A fast and stable internet connection is a necessity  for remote work preferably fiber internet and a back up plan incase of load shedding mid shift. 
• A Computer or Laptop: Cloudworkers tools, software and websites function better on a computer or laptop and might not open at all on a smartphone.
• Fluency in English: Excellent written English, grammar checks and correct spelling is essential.
• Excellent Communication Skills:  Written communication is a highly valued skill in the chat moderator job and you should be able to handle a variety of chat conversations professionally e.g  be able to separate your own feelings from the clients you are dealing with. 
• Availability: One of the benefits of working at  Cloudworkers is being able to choose your own shifts but the company is also looking for individuals who can commit to regular working shifts, the minimum requirement is working at least 12 hours a week to stay hired.

3. Steps to Apply for a Job at Cloudworkers from South Africa

Step 1: Visit the Cloudworkers Website

The first step on how to get a job working for Cludworkers in South Africa is to visit their website at cloudworkers.company where you will find a section dedicated for job openings and applications. .

Step 2: Submit Your Application

Fill out the online application form on the Careers section of the website and be prepared to provide the following;:

• Personal details (name, email, contact information)
• Proof of identification
• Work availability (part-time or full-time hours)
• Proficiency in languages
• Internet speed (they may ask for a screenshot of your internet speed test)
• Location

Step 3: Do You Need a cv for Cloudworkers

Cloudworkers does not need a CV for you to apply to work for them. You only need to complete an online form on their website and do an online assessment. The assessment will assess your typing speed and language skills mostly.

Step 4: Interview Process

After submitting your application, successful candidates will be contacted by email with an invitation for an interview, mostly a video call on Skype depending on which job you are being hired for. Be ready to discuss why you want to work for Cloudworkers, experience related to the job you are looking for and your availability. 

Step 5: Complete Training

If you are selected then you will go through a brief training session to familiarize yourself with the platform and job expectations. You will be given login details to enter into the Cloudworkers chat tool live and reply to 5 messages. Your messages will be reviewed and this will determine whether you will proceed to the next round or your communication skills were not good enough to be working for Cloudworkers. This will ensure that you’re prepared to handle chat moderation and understand the rules and regulations associated with your role while also familiarizing yourself with working from home.

4. What to Expect After You Get Hired

• Once you get hired then you will be given login details for both your shiftplan (the site where you book your own shifts) and the chat tool (where you will begin your chat moderation tasks). 
• You will also be emailed guidelines of the do’s and dont’s of the job, with a contract to print out, sign, scan and email back to symbolize your new contract with Cloudworkers as an employee. 
• To avoid missing work on booked shifts, make sure you only book shifts on hours you are sure that you will be available. 
• All booked shifts must be logged in by Friday noon every week.

Cloudworkers Tips for Success:

• Stay Organized: Keep track of your shifts and adhere to deadlines, if something comes up communicate with your leader to give up your shifts on time.
• Communicate Accordingly: Respond to chats according to the way you were trained and stay away from illegal topics
• Punctuality: Logging in on time and completing shifts consistently will enhance your reputation within the company while increasing your chances of getting a promotion.

5. Can you use your phone to work for cloud workers

Cloudworkers websites are way too heavy for a phone to carry, the platform has too many details that would not show on a regular smartphone. Cloudworkers is more like an agency for chat rooms, you will be communicating with multiple tabs on multiple platforms  and that is more efficient on a laptop/desktop and a stable internet through all the shifts.

Here’s why a phone wouldn’t suffice for Cloudworkers:

1. Multiple Chat Windows: Phones are not designed to handle a site with multiple platforms.
2. Data Security: A security check like cloudflare may not function on a phone.
3. Platform Requirements: Cloudworkers’ platform may require specific software or browser extensions that are better supported on desktop environments.

6. How much does cloud workers pay

Cloudworkers’ pay depends on the type of chat moderation role, the number of hours worked in a month, your performance and improvement in your job. While specific pay rates are not always openly advertised, here is what you can expect:

1. Per Message or Per Hour: Cloudworkers often pays chat moderators on a per-message basis, meaning the more messages you send the more you get paid. How much you earn on cloudworkers is completely dependent on you, meaning that your fast typing skills and your commitment to work longer hours can increase your chances of earning higher.
2. Average Monthly Earnings:
   • Chat Moderators can earn anywhere between $100 to $1, 500 USD per month, depending on the hours worked and chat volume. Seasoned moderators have indicated to make more with consistency and working full-time normal hours.
3. Bonuses and Incentives: Cloudworkers may also offer performance-based bonuses or incentives, allowing chat moderators to increase their earnings by maintaining high-quality work, productivity, and adhering to schedules.

Factors Influencing Pay:

• Time and Availability: The more shifts you book and the more hours you work will help you increase your pay
• Traffic times- Employees working on weekend nights, holidays, long weekends and other celebrations make more money as the traffic is usually high.
• Language Skills: Bilingual or multilingual moderators might have access to higher-paying roles, depending on the client base.
• Fast typing skills: those who can communicate efficiently while sending higher numbers of messages will have higher earnings.

You will be required to clarify pay details and  proof of residence  directly with Cloudworkers during the application process or interview. All remote jobs need to have you pay details, location and proof of residence to show that indeed you will be working remotely in South Africa.