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English Gaming Support Agent for 5CA | Remote SA

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As a Gaming Support Agent at 5CA, you’ll handle customer support issues for an assigned game studio. You’ll help players with account and technical issues and resolve purchase- and gameplay-related queries. You’ll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You’ll stay on top of the client’s newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. 

About you 

  • You are ok with starting in a fixed-term position for temporary peak work that has a possibility to be extended further.
  • You speak English at an advanced level (minimum C1).
  • You are located in South Africa.
  • You have in-depth gaming knowledge and love anything related to video games.
  • You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop.
  • You are a fast learner, take initiative and excel at troubleshooting.
  • You have a dedicated quiet workspace located within your residence.
  • (Optional) Experience in a Customer service environment is a plus.  

Technical requirements   

  • A minimum internet speed of 10 Mb/s download, 10 Mb/s upload, and Latency <200ms, internationally.  
  • A minimum of 8 GB RAM  
  • A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
  • An Intel Core i5-8260U or better/similar. 
  • An AMD 7870 Graphics card or better/similar.
  • A smartphone usable for two-factor authentication that runs at least:
    • Android 8.0 or newer
    • Apple iOS 15.0 or newer 

What we offer: 

  • The flexibility to work 100% remotely with no wasted commute time and travel costs 
  • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
  • A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages – where we celebrate everyone’s uniqueness
  • Innovative digital tools and comprehensive training, with access to our library of online training courses
  • Various learning and career development initiatives throughout the year
  • Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few
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