Customer Support Manager for Teachme2 | Remote SA
Are you fearless, proactive, and love tackling tough challenges head-on? If picking up the phone is your first instinct, especially with difficult clients, and you’re not one to shy away from a fast-paced environment where adaptability is key, you might be exactly who we’re looking for!
We’re seeking an A-player for our Support Team: a high-energy, problem-solving pro who thrives under pressure, works effortlessly across platforms, and is ready to deliver exceptional support to both clients and tutors. If you’re resourceful, self-driven, and excited to be part of a dynamic, remote close-knit team, keep reading…
Who we are looking for:
We are looking for an admin-loving, hard-working, enthusiastic individual with a passion for helping clients!
- Be an excellent problem solver
- Someone who works well under pressure
- Ability to take initiative and work well with clients
- A true team player who has the best interests of the team at heart and enjoys working in a close-knit team environment
- Eagerness to provide top-tier service to all our clients and tutors
- A great sense of humour!
If this sounds like you, then apply now!
What a day in the life looks like:
- Accepting inbound calls
- Making outgoing calls to clients and tutors
- Resolving tasks (emails) on our online ticketing system
- Ability to handle administrative tasks related to the management of client accounts
- Take ownership of customer issues and follow queries through to resolution.
What you need:
- A laptop and a reliable internet connection ( Celeron laptops are not suitable, and you will need 8GB RAM minimum )
- A good home office space without interruptions
- Experience in customer service or support ( minimum of 3 years )