Supports order follow up activities in support of sales channel / field personnel via estimated 70/30 split of phone and off-phone support
Interprets product availability, pricing and order status to manage customer expectations in particular around delays, backorders and product substitution
Monitor and manage On Time and in Full on SAP
Replenishment and reconciliation of monthly stock movement
Investigate and assist in credit requests, validate special term purchases, coordinate returns for non-technical reasons
Ensure smooth running of branch with regard to Admin. Serve as a back up to the switch board as and when required Operate within scope of department’s Quality Objectives and PPC requirements
