Customer Experience Specialist for Sunshine Admin | Remote SA

Full job description

Are you passionate about delivering exceptional customer service from the comfort of your own home?

We’re seeking a Remote Customer Experience Specialist to join our dynamic team.

As a specialist, you’ll be the frontline of our company, ensuring our partner’s customers receive top-notch support and assistance.

Requirements:

• ● Two years experience in customer service: Previous experience in customer service is essential to excel in this role.
• ● Reliable high-speed internet: A stable ethernet internet connection is crucial for seamless communication with our customers and team. A speed test will need to be submitted during your application process.
• ● Laptop or PC in good condition: You’ll need a reliable device to perform your duties effectively. A specifications report will need to be submitted during your application process.
• ● Multi-tasking: Ability to juggle multiple customer inquiries and tasks simultaneously while maintaining high-quality service.
• ● Comfortable using multiple software applications: Proficiency in navigating various software applications to streamline customer interactions.

What you can expect:

• ● Competitive wages and bonus structure: Starting pay rate of $5.35 USD per hour. We value your expertise and dedication, and offer competitive compensation along with bonus incentives.
• ● Vacation pay and Health Benefits: Enjoy the flexibility of remote work while still receiving compensation for 4% vacation time and 4% in lieu of health benefits.

Responsibilities:

• ● Respond to customer inquiries via email, chat, or phone in a timely and professional manner.
• ● Provide accurate information and solutions to customers’ concerns and issues.
• ● Assist customers with product selection, troubleshooting, and appointment setting.
• ● Collaborate with other team members to resolve complex customer issues.
• ● Maintain detailed records of customer interactions and transactions.

Qualifications:

• ● Excellent English verbal and written communication skills.
• ● Strong problem-solving abilities and attention to detail.
• ● Ability to adapt to a fast-paced and evolving work environment.
• ● Customer-centric mindset with a passion for helping others.
• ● Previous experience in e-commerce or retail customer service is a plus.

How to Apply: If you’re ready to embark on an exciting remote career journey with us, please use the link below.