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Customer Experience Advisor for Amplify5 | Onsite CT (R8000 p/m) (Festive period)

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We are seeking dynamic and experienced Customer Service Advisors to join our team. Reporting to the Customer Service supervisors and management team, our Customer Service Advisors should have a strong understanding of luxury customer service and be able to problem solve and engage with all of our customers through all routes of communication. This will result in improved customer loyalty and improve the overall customer experience.

Key Responsibilities:

  • Serve as an elite Customer Service Advisor in luxury retail, demonstrating deep knowledge of the client’s products, services, and brand ethos.
  • Handling inbound and outbound customer contact to ensure we support customers in resolving their queries and strive to deliver exceptional service.
  • Ability to multi-task using various channels of communication – phone, email, webchat, WhatsApp, Apple Business Chat, Facebook, Twitter and Instagram.
  • Record accurate customer contact information and apply clear reporting in order to allow the business to continue to improve on the service provided.
  • Ensure all assigned contacts are handled within the specified SLAs against each channel of communication.
  • Being aware of opportunities to upsell, cross sell and build rapport with our customers to improve on the overall customer experience.
  • Work within a team to ensure all customer feedback is managed and resolved within expected KPI’s
  • Support on tasks such as Customer Returns, Courier reports, Open orders and other admin.
  • Rotational Shift environment to support the 7 day a week operation
  • Demonstrate adaptability and resilience in a fast-paced environment, particularly during peak periods such as the December holiday season.

What we’re looking for:

Qualifications:

Matric (Completed)

Experience:

  • Minimum of 18 Months unbroken Customer Service Experience within an international call centre environment.
  • Minimum of 12 Months Online Retail experience
  • Proven track record of delivering exceptional customer service and resolving complex issues in a timely manner.

Skills and Competencies:

  • Strong interpersonal skills with the ability to build rapport and trust with customers from diverse backgrounds.
  • Excellent written and verbal communication skills, with fluency in English.
  • Detail-oriented with a focus on accuracy and efficiency in all tasks.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays as required.

Why Join Us:

  • Opportunity to work with an iconic British brand known for its commitment to excellence and tradition.
  • Collaborative and supportive work environment with opportunities for career growth and development.
  • Competitive salary
  • Thank you bonus

Due to this being Seasonal appointment to support during the Peak Period the contract on the campaign will be up until the End of Dec 2024.

Remuneration and Benefits:

  • Basic Salary
  • Shift Allowance
  • Transport Home / Transport Allowance in Lieu once you have gone live
  • “Thank You” bonus (Paid to you on successful completion of the Peak Period, in January , to say thank you for your hard work and dedication to our clients)

Hours:

  • Monday – Sunday
  • Peak Weekdays: 9am to 9pm SA(Rotational Shift)
  • Peak Weekend: 9am to 9pm SA(Rotational Shift)
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