Customer Care Team Lead – Product Tech Support Job Vacancy in Sandton at ClearSource

Are you a natural leader who thrives on coaching, mentoring, and bringing out the best in others? Do you believe that great customer experiences start with empowered teams? If you’re someone who can motivate, problem-solve, and drive results—all while fostering a positive and high-performing team culture—ClearSource wants YOU as our next Customer Care Team Lead!

Why ClearSource?

At ClearSource, we live by our mission: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

• Customer First – We are obsessed with delivering an exceptional customer experience.
• Personal Accountability – We do the right thing and do it well.
• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
• Hungry – We bring passion, energy, and drive to everything we do.
• Happy & Healthy – We believe in choosing well and living well.

If these values speak to you, this is your sign to step into leadership with ClearSource!

What You’ll Do as a Customer Service Team Lead

This isn’t just about managing numbers—it’s about empowering people. As a Team Lead, you will be the driving force behind a team of agents providing top-tier technical support for premium grills and smart meat thermometers. Your role is to coach, develop, and inspire your team to exceed expectations, ensuring that every customer interaction is handled with accuracy, ease, and genuine connection.

Your Impact:

• Coach & support your team through regular one-on-one mentoring, real-time feedback, and skills development.
• Conduct daily coaching to enhance agent performance in key areas like customer connection, troubleshooting, and communication.
• Hold weekly team meetings to share updates, recognize achievements, and keep motivation high.
• Monitor key performance metrics (attendance, quality scores, CSAT) and implement strategies for improvement.
• Handle escalated client and customer issues with confidence, providing swift and effective resolutions.
• Work closely with senior leadership to identify trends, streamline processes, and drive continuous improvement.
• Support hiring efforts by interviewing and assessing candidates for future team success.
• Ensure payroll accuracy for your team, verifying and approving hours.

What We’re Looking For

• High school diploma (or equivalent).
• Experience leading a team in customer service and technical troubleshooting campaigns within a call center environment.
• A passion for coaching, mentoring, and helping others succeed.
• Strong communication and problem-solving skills—you know how to navigate challenges with confidence and empathy.
• C1+ or higher English proficiency to effectively lead and communicate with your team.
• A strong ability to organize, analyze performance metrics, and drive results.
• A commitment to living and leading by ClearSource’s Core Values.

What’s in It for You?

• Competitive salary and benefits package
• Career growth opportunities & leadership training
• A fun, inclusive, and high-energy workplace culture
• The opportunity to make a real impact on your team’s success

At ClearSource, we don’t just hire leaders—we develop them. If you’re ready to inspire teams, elevate performance, and build a career in leadership, apply now and let’s grow together!