Collections (Chat Support) for Capitec | onsite CT
About the role
As an Agent: Collections (Chat Support) at Capitec Bank, you will engage with our clients via calls and chats to negotiate credit repayments. Your goal is to maximize client retention while minimizing bad debt, all while providing exceptional service and support.
Our ideal candidate has
- 1 – 2 years collections experience in a Collections/Sales Call Centre
- Grade 12 National Certificate/ Vocational
- Call centre experience.
- Chat experience
- Experience with Predictive Dialler, AWS Connect and MS Teams
- Proficiency in an African language
- Call centre processes and procedures
- Customer care and service protocol
What you will be doing
- Client Engagement: Call or chat with clients to negotiate credit repayments.
- Timely Responses: Provide timely and accurate responses to client queries via chat support platforms.
- Product Assistance: Assist clients by providing product information and resolving collections-related queries.
- Professional Interaction: Maintain professionalism in all client interactions.
- Adherence to SLAs: Follow predefined service level agreements (SLAs) for response and resolution time.
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Telephonic / Call skills
- Attention to Detail
- Negotiation skills
Conditions of Employment
- Clear criminal and credit record
