Call Coordinator for ioco | Onsite JHB
The Role
iOCO Infrastructure Services: Where Challengers and Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills, professionalism, and multitasking abilities to join our team.
Skills and Experience
What you’ll do:
- Call Management
- SLA Reporting
- Productive Time
- Call Escalations
- Call Updating and Quality Assurance
Your expertise:
- Minimum 1 – 2 years Call Coordinator Experience
- Microsoft Office Knowledge
- Basic IT knowledge
Qualifications required:
- ITIL Foundation V4
- Soft Skills Certificates
- Administrative Certification