Call Coordinator for ioco | Onsite JHB

The Role

iOCO Infrastructure Services: Where Challengers and Innovators Thrive!

We are seeking a Call Coordinator with strong communication skills, professionalism, and multitasking abilities to join our team. 

Skills and Experience

What you’ll do:

  • Call Management
  • SLA Reporting
  • Productive Time
  • Call Escalations
  • Call Updating and Quality Assurance

Your expertise:

  • Minimum 1 – 2 years Call Coordinator Experience
  • Microsoft Office Knowledge
  • Basic IT knowledge 

Qualifications required:

  • ITIL Foundation V4
  • Soft Skills Certificates
  • Administrative Certification 

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