Burnt Studios is Hiring a Remote Retail HR & Payroll Administrator in South Africa

At Burnt Studios, we believe that great businesses are built by great people — and that the best retail experiences start behind the scenes, with teams that are supported, aligned, and empowered to perform at their best.

We’re looking for a highly organised, proactive, and people-focused Retail HR Administrator to join our growing People team. This is a critical role that supports our store network across the country, ensuring that every team member experiences a consistent, professional, and high-standard employee journey.

As a fast-growing retail brand, efficiency is everything. We need someone who thrives in a high-performance environment — someone who takes ownership, moves quickly, and executes with precision. This is not a role for someone who drops the ball. It’s for someone who ensures nothing falls through the cracks.

If you love people, retail, and the energy of a growing business — and you’re passionate about building strong teams, supporting performance, and driving growth — then this role is for you.

We’re looking for someone who:

• Is deeply organised, detail-driven, and efficient
• Has a strong sense of ownership and accountability
• Enjoys working with people and supporting teams to perform at their best
• Thrives in a fast-paced, multi-store retail environment
• Is passionate about growth — both personal and organisational
• Lives the Burnt mindset: high standards, strong work ethic, and a commitment to excellence

You’ll be working closely with store teams across the country, supporting everything from recruitment and onboarding to performance processes, employee relations, and HR administration. Your role will be key in ensuring that our people processes scale with the business as we continue to grow.

This is more than just an HR admin role — it’s an opportunity to be part of a team that is shaping the future of retail in South Africa, building a culture that prioritises people, performance, and community.

What You’ll Be Responsible For

Retail HR Administration

• Maintaining accurate employee records, personnel files, and HR databases
• Managing employee documentation, contracts, and status changes
• Ensuring HR administration is completed accurately and within required timelines
• Supporting compliance and audit-readiness across all retail locations

Recruitment & Onboarding

• Coordinating recruitment administration and interview scheduling
• Managing candidate communication throughout the hiring process
• Preparing employment contracts and onboarding documentation
• Delivering a seamless onboarding experience for new employees

Employee Relations Support

• Assisting with disciplinary, grievance, counselling, and performance-related administration
• Maintaining accurate employee relations records
• Supporting compliance with company policies and labour legislation

Performance & Training Administration

• Coordinating performance review processes and documentation
• Tracking training attendance, schedules, and development records
• Supporting employee growth and compliance training initiatives

Store Support & Communication

• Acting as a key HR support contact for store managers
• Assisting stores with HR processes, policies, and documentation
• Following up on outstanding actions and ensuring timely completion

Compliance & HR Projects

• Supporting labour law compliance and policy implementation
• Assisting with HR reporting and data collection
• Contributing to process improvements and HR projects that help scale the business

Payroll & Workforce Administration

• Manage and support monthly payroll processing for all retail employees, ensuring accuracy, compliance, and adherence to deadlines.
• Maintain payroll and employee records, including appointments, terminations, promotions, transfers, leave, commissions, incentives, and salary changes.
• Monitor time and attendance, leave balances, and payroll inputs, resolving discrepancies with store management when required.
• Prepare payroll reports and reconciliations, support statutory compliance, and serve as the primary point of contact for payroll-related employee and manager queries.

Requirements

Essential

• Diploma or Degree in Human Resources, Business Administration, Industrial Psychology, or a related field
• 2–4 years’ experience in an HR Administration role
• Experience within a retail, hospitality, customer service, or multi-site environment
• Strong administrative and organisational skills
• Proficiency in Microsoft Office
• Working knowledge of HR processes and employment practices

Advantageous

• Experience supporting multiple retail locations
• Exposure to employee relations and disciplinary processes
• Knowledge of South African labour legislation
• Experience in a high-growth retail business

If you believe you are among the best in your field, and you’re ready to take on a role where your impact will be felt across the entire business, we encourage you to apply.