AAG is hiring a Support Consultant in Cape Town
As a Support Consultant, you’ll be the voice and personality of our brand—interacting with customers across multiple channels, including telephone, email, chat, text and social media. You’ll provide first-line support, resolving queries and ensuring that every customer experience reflects our commitment to excellence.
Why join us
At Achievement Awards Group, you’ll be part of a collaborative team where learning, growth, and recognition are part of the culture. You’ll receive training, support and the opportunity to build a career in one of South Africa’s leading customer engagement businesses.
Key responsibilities
- Handle inbound and outbound customer interactions professionally and efficiently.
- Resolve customer issues and complaints by following standard operating procedures.
- Gather relevant information to diagnose and address customer concerns quickly.
- Deliver accurate, solution-orientated responses tailored to each customer.
- Escalate complex cases when necessary and follow through to resolution.
- Maintain up-to-date product, process, and system knowledge.
- Ensure customer records are accurate and current.
- Adhere to all workplace policies, procedures and compliance standards.
Requirements
Requirements
- Excellent verbal and written communication skills.
- A genuine passion for helping people and delivering outstanding customer service.
- Strong attention to detail, accuracy, and active listening skills.
- Adaptability and professionalism when engaging with diverse customers.
- A team player with a positive attitude and a willingness to learn.
- Basic understanding of POPIA and GDPR (advantageous).
Qualifications & experience
- Education: National Senior Certificate (NQF Level 4).
- Experience: 1 year in a Contact Centre or retail customer service environment.
- Tech skills: Proficient in Microsoft Office and familiar with Contact Centre systems or databases.
- Professional registration: BPESA and CCMG registration advantageous.
