Types of roles you can get at Capita in South Africa
About company
Capita is an outsourcing company operating across 8 countries, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
What does Capita do in South Africa
- Administer pensions
- Help disabled students to access higher education
- Collect Council Tax from households
- Supporting customers with their telecoms, energy, utilities, retail and financial services providers
- Support German customers in managing their finances every year
- Support households and business utility customers
- Enable mobile phone customers to keep communicating annually
- Keeping them connected to essential utilities
Types of jobs they hire at Capita in South Africa
Here are the jobs currently available;
- Human Resource Business Partner
- Customer Advisor
- Superstar customer service advisor
- Tactical planning analyst
- SENIOR network engineer
- Learnership
- Senior Business Partner – Performance and Development
Locations Capita hires from
- South Africa- Cape town
- United Kingdom -London, Manchester, Sheffield, Leeds, Edinburgh and Belfast
- India
- Europe-Republic of Ireland, Poland, Germany and Switzerland
Qualification and experience required for working as a Customer Advisor at Capita
They have various line of business – voice, emails, webchat, and RCS which is more of soft sales (upselling) department, A demanding and high end customer service ‘I know what I want customer’, Customer that does not mind to spend extra buck, retail customers.
Academic:
- Grade 12 (Matric)
Experience:
- Previous Customer Service Experience
- 6-12 Months Customer Service Call Centre / 12 Months High End Retail
Benefits of working at Capita
- Competitive remuneration package
- Shift Allowance
- Weekend Hero Bonus
- Excellent monthly performance bonus of up to 20% of basic salary
- Free door to door transport for evening shifts after 7pm
- A progressive career path to help you develop in your Call center career.
- Comprehensive product training in a fun collaborative environment
- Excellent accredited training programs to assist you in career development on a variety of subjects/concepts.
- Employee Share Scheme Trust after 24 months tenure with Capita
- Eligibility to participate in our scholarship program after 24 months tenure with Capita.
Skills Required at Capita
- High proficiency in written and verbal English communication,
- Time Management: Balancing multiple tasks efficiently is essential.
- Active Listening: Understanding customer queries and questions
- Handle complex issues.
- Problem Solving: Quick thinking and resourcefulness are vital.
- Communication Skills: Clear and concise communication
- Adaptability: The ability to adjust to different customer personalities and situations is valuable.
- Customer-Centric Approach: Putting the customer first is a core competency.
- Moderate to Advanced computer skills and system navigation
Payment schedule for Capita
- Bike to Work Scheme
- Employee Discount
- Season Ticket Loan
- Car Allowance.
- Company Car
- Free Lunch or Snacks
Working Hours at Capita in South Africa
Operating Hours: SA times
- Monday –Sunday (9AM-00:00 shifts)
- Your shift roster is subject to change therefore be prepared to work unfavourable shift patterns as per operational requirements.
- Our Call Centre is operational 365 days per year (including Christmas and New Year).
- You will be expected to work during the festive season (including Christmas Day)
Cons of working at Capita
- UK hours used so you are bound to work late hours because of time difference
- Working on holidays and festive season including Christmas and New Year
- Variable and low salaries even for similar roles
- Reports to the manager are not taken seriously, no action taken
- Recognition by SLT is biased.
- poor management structure – no pay rise program
- workload, frustrations with leadership
- It’s a large group that can be bureaucratic. Sometimes strategic priorities at group do not make sense in individual business units.
- Unrealistic targets when doing assessment
- unfavorable shift patterns that can change anytime as per operational requirement
Application Process
- Visit the Capita website and look for the South African vacancies
- Choose ‘Apply now’ to fill out our short application, so that they can find out more about you.
- Please upload an up-to-date CV which highlights your relevant experience.
- Your application will be reviewed.
- If your application is successful, you will be invited to an interview with a member of the recruitment team.
- The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.
- Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.
- Attach your most recent CV indicative of the criteria as advertised.