Takealot Delivery Assistant for TakeAlot | Onsite CT (Festive Contract)

takealot.com, a leading South African online retailer, is looking for a highly talented Delivery Assistant to join our team in Cape Town over the Festive Season. 

(The festive period in eCommerce refers to a specific time of the year, typically spanning from late September through early January, during which there is a significant increase in shopping activities. During this time we hire temporary delivery assistants to support the increased workload) 

At takealot.com, we’re not just a company, we’re a rapidly expanding innovator in the e-commerce space. We’re searching for individuals who are not only talented but also passionate, innovative, and eager to drive success. If you thrive in a dynamic, fast-paced environment and are looking for a role where you can creatively contribute while tackling exciting challenges, we would love to have you on board. 

You will report to the Customer Service Team Leader

Your Responsibilities will include:

• Provide timely, accurate, and professional customer service to all stakeholders of the Takealot Delivery Team
• Address and resolve delivery or service issues by effectively listening to customer’s concerns, identifying the root cause of service failures, and implementing suitable solutions
• Navigate various software tools skillfully to achieve resolution
• Offer both Inbound and Outbound telephonic support as needed, to resolve Customer queries
• Assist in re-scheduling Customers’ failed deliveries by liaising with the relevant business units 
• Address all customer-related queries, effectively and efficiently
• Record complaints related to Takealot Delivery Branches, such as issues with driver conduct or failures for escalation purposes, to improve Customer Delivery Service

Desired Attributes:

• Strong customer focus with a commitment to delivering exceptional service
• Competitive and driven to excel in a fast-paced environment
• Curious, eager to learn, and open to new knowledge and experiences
• Hardworking, smart, and able to identify and solve problems effectively
• Team-oriented, mindful of the impact of your actions on the team
• Energetic, emotionally resilient, and adaptable to change and ambiguity
• Logical problem-solving approach and capable of making sound judgments
• Excellent communication skills in English, both written and verbal
• Tech-savvy with excellent typing and computer navigation skills
• Accountable, with a strong sense of integrity and ownership

Qualifications & Experience:    

• National Senior Certificate
• Minimum of 6-12 months customer service experience is preferred
• Proven track record of exceptional resolution and turn-around time resolving complex cases
• Logistics or supply chain experience is an advantage
• Must be able to work weekends and overtime as required