Service Representative for Mindful Care | Remote SA – US Hours (R12500 p/m)

The Company

At Mindful Care, we’re on a mission to transform mental healthcare by making it more accessible, compassionate, and ethical. Our goal is to overcome the challenges that both patients and healthcare providers face in getting and delivering top-notch care. We understand that many people in the United States struggle to get the mental health support they need, and we’re here to change that. By using advanced technology and putting people at the center of everything we do, we’re working to close the gaps and ensure that everyone gets the help they deserve.

Our focus is on empowering individuals to achieve overall mental wellness, no matter what stage of life they’re in. We’re dedicated to providing seamless and affordable access to urgent mental healthcare for conditions like depression and anxiety, as well as a wide range of other mental health challenges. Whether someone is dealing with a crisis or long-term difficulties, our aim is to support their healing journey and help them live more fulfilling lives.

The Opportunity 

 
The Patient Service Representative is responsible for assisting all patients via phone and answering all questions related to Mindful Care while exemplifying excellent customer service skills. You will play a critical role in strengthening relationships with patients and connecting them to treatment. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide. 

Responsibilities

Understanding of Mindful Care Services & what’s within our treatment capacity

Service Experts 

• Psych
• Therapy
• Recovery
• Our limitations  

Answer incoming calls & directing to the appropriate line if unable to resolve

• Assist with patient reschedule & cancellation
• Coding no shows if same day cancellation 
• Status of payments 
• Reviewing balances
• Providing statements if requested

Assist with questions regarding the status of paperwork

• What documentation our providers can & cannot fill out 
• Assist with HIPAA fill out, reviewing the form and advising what needs to be corrected 
• Sending the appropriate documentation for PCA to start working on patient request  

Billing/Insurance Knowledge 

• Accepted & Out of Network insurances 
• How to verify 
• Review copay & deductible information  

Provide Tech Support

• Assist with portal questions  
• Understand all aspects of the pt portal to guide any patient with issues accessing like password, their appointment window, their documentation, etc.  
• Trouble shooting zoom 

Facility experts 

• Location & Directions inquiries  
• Know the crossroads  
• Know how to locate the office in the building  
• Know the directions on how to get there  
• Know the requirements to access the building  
• Closest location to the caller 

 Candidate Profile 

• High school diploma or equivalent required  
• Experience in a call center environment; previous experience in healthcare is preferred  
• Prior customer service experience, medical or mental health practices preferred  
• Excellent interpersonal skills and professional manner  
• Strong verbal and written communication skills  
• Ability to schedule appointments depending on the patient needs  
• Must be well organized and attentive to details  
• Must be able to multi-task and prioritize work in a fast-paced work environment  
• Must have strong computer proficiency  
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture 

 Position Type & Schedule  

• Type: Contract Full-time 
• Schedule: Monday – Thursday 8am – 7pm or Tuesday-Friday 9am-8pm ET  
• Location: South Africa
• Type: Remote 

 Compensation 

The pay rate for this position is $4/hr. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. 

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

About Us

Mindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers – including Medicare. Powered by innovative technology, Mindful Care patients don’t have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.