Service Coordinator for Yokogawa | Onsite Jhb

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. 

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to “co-innovate tomorrow”. We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Responsibilities

◆ Administration

Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.

◆ Document Preparation

Use standard office software to carry out basic formatting of letters, memoranda, and routine reports.

◆ Document Management

Maintain files and records.

◆ Operating Machine or Equipment

Operate various equipment and machines, adjusting one or more variables to achieve efficiency.

◆ Work Scheduling and Allocation

Organize own work schedule each day in line with changing priorities.

◆ Improvement/Innovation

Accept changes at work and provide support when asked.

◆ Customer Relationship Management / Account Management

Make calls (by telephone or in person) to allocated existing customers to establish contact and build rapport.

◆ Internal Client Relationship Management

Ensure a positive experience for internal clients by having courteous interactions with them.

◆ Personal Capability Building

Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Behavioral Comps

◆ Drives Results

Consistently achieves results, even under tough circumstances. For example, does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks.

◆ Tech Savvy

Anticipates and adopts innovations in business-building digital and technology applications. For example, makes effective use of the latest technologies required for success in the role; grasps the main terminology. Learns and adopts new technologies, although may require some time to master the changes.

Skills

◆ Verbal Communication

Works at a basic level to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications. Typically works under close supervision.

◆ Computer Skills

Works at a basic level to understand and effectively use standard office equipment and standard software packages to support business processes. Typically works under close supervision.

◆ Planning and Organizing

Works at a basic level to plan, organize, prioritize and oversee activities to efficiently meet objectives. Typically works under close supervision.

◆ Health and Safety

Works at an intermediate level to manage and apply safe systems of work. Typically works with guidance.

◆ Numerical Skills

Works at a basic level to understand numerical concepts and use them to carry out mathematical operations e.g. in order to analyze reports. Typically works under close supervision.

◆ Equipment Utilization

Works at an intermediate level to ensure the optimum utilization of production plant, equipment and materials. Typically works with guidance.

◆ Office Systems Management

Works at a basic level to select and deploy the appropriate office system and to use it to optimum effect. Typically works under close supervision.

◆ Policy and procedures

Works at a basic level to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives. Typically works under close supervision.

Education

Upper Secondary School

General Exp

Basic experience of simple office / operational systems (4 to 6 months)