Employer: USA Global Marketing

USA Global Marketing is seeking a Sales Agent to join our team. The ideal candidate will have excellent communication skills and a passion for assisting customers. Must have 2-5 years’ experience in a contact centre environment with sales and customer service background.

Duties:

• Respond to customer inquiries via phone, email, and chat
• Provide information about products and services
• Resolve customer complaints in a professional manner
• Collection of past due balances and collections in general
• Conduct outbound calls for follow-ups and Collections both inbound and outbound calls
• Upsell products and services to increase sales

Join our team as a Customer Service Representative and contribute to providing exceptional service to our valued customers.

• Basic salary, Plus weekly commissions and bonuses
• Salary: Weekly payments

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Required Skills

• Customer Service Representative: 3 to 4 years
• Call Center Experience: 3 to 4 years
• Sale: 2 to 3 years

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Candidate Requirements

Requirements: (Please read carefully before applying)

• Fluent and well-spoken in English (MUST)
• Strong communication skills to interact effectively with customers
• Ability to analyze customer needs and recommend appropriate solutions
• Experience in data entry and maintaining customer records accurately
• Prior experience in sales or customer service is preferred
• Multilingual abilities are advantageous for serving diverse customer bases

·Computer and Technical Requirements:

• Must have a minimum of 2 – 4 years recent Customer Service experience in a call centre environment.
• Must have no other jobs/studies/exams to finish off.
• Laptop or PC Operating System Windows 11 or higher with a 64bit processor and 8GB RAM (No tablets or cellular devices).
• Computer literate.
• Fibre connection with a minimum upload and download speed of 50mbps.
• Headset USB 2.0 connection (No Bluetooth or Aux headsets).
• Smart phone with WhatsApp essential.
• Lan/Ethernet cable (plugged into Fibre router and computer for a stable connection).
• Backup power for your router and PC in case of a power outage. Eg. a UPS (Uninterrupted power supply) or a Generator. (MUST last 4-8 hours)
• MUST have a working camera for remote meetings.

All requirements must be met in order for your application to be successful.

Please only apply if you have all of the equipment needed and relevant years of experience (3+ years in Customer service and call centre industry).