Remote Work in South Africa for a Lead Caller for Ace Care | Australian Hours

Ace Care is a leading NDIS (National Disability Insurance Scheme) approved provider operating in multiple states across Australia. As a Lead Caller, you will play a pivotal role in our sales process by managing the entire lifecycle of leads, from initial outreach through to the finalization of service agreements. Your responsibilities will include cold calling potential clients, nurturing leads through regular follow-ups, sending detailed quotes, and closing deals by securing signed service agreements. This role is crucial in driving the growth and success of our company.

Key Responsibilities:

1. Quotation and Proposal Management

• Quote Preparation: Prepare and send detailed and customized quotes to leads based on their specific requirements.
• Proposal Writing: Draft comprehensive proposals and presentations that effectively communicate the value of our products and services.
• Negotiation: Engage in negotiation with potential clients to reach mutually beneficial terms and conditions.

2. Lead Generation and Initial Contact

• Cold Calling: Initiate contact with potential clients via phone calls, following a structured script to present our products and services.
• Lead Qualification: Assess the needs and potential of leads to determine their fit with our offerings and prioritize them accordingly.
• Data Entry: Accurately record details of interactions in the CRM system, ensuring all relevant information is captured for future follow-up.

3. Lead Nurturing and Follow-Up

• Regular Follow-Ups: Maintain consistent and timely follow-up communication with leads to keep them engaged and move them through the sales funnel.
• Relationship Building: Develop and maintain strong relationships with potential clients by understanding their needs and providing tailored solutions.
• Information Sharing: Provide potential clients with detailed information about our products and services, answering any questions they may have.

4. Closing Deals and Service Agreements

• Agreement Preparation: Prepare service agreements, ensuring all terms are clearly outlined and agreed upon by both parties.
• Deal Closure: Secure signed agreements from clients, confirming their commitment to our services.
• Onboarding: Collaborate with the customer success and operations teams to ensure a smooth transition from sales to service delivery.

5. Reporting and Analysis

• Sales Reporting: Track and report on key sales metrics, including call volume, lead conversion rates, and deal closures.
• Process Improvement: Provide feedback and suggestions to improve the lead management and sales processes based on your experiences and client interactions.
• Market Insights: Gather and report on market trends and client feedback to inform product development and marketing strategies.

Required Qualifications:

• Experience: Proven experience in sales, telemarketing, or a similar role, with a strong track record of meeting or exceeding targets.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively present information and negotiate deals.
• Sales Skills: Strong persuasion and negotiation abilities, with a knack for closing deals.
• CRM Proficiency: Familiarity with CRM systems and practices, with a strong emphasis on accurate data entry and management.
• Organizational Skills: Exceptional organizational skills and attention to detail, with the ability to manage multiple leads simultaneously.
• Problem-Solving: Strong problem-solving skills and the ability to think on your feet in challenging situations.

Preferred Qualifications:

• Industry Knowledge: Knowledgeable in the healthcare industry and understanding of its specific sales processes and client needs is a plus.
• Technical Skills: Proficiency in using sales and marketing tools, such as email marketing platforms and proposal software.
• Customer-Centric: A customer-centric mindset with a passion for delivering exceptional service and value to clients.

Work Environment:

• Location: This position will be remote, and you would need to use your personal computer or laptop for the position.
• Hours: Standard business hours, with flexibility to accommodate client schedules and time zones as needed.

Benefits:

• Incentives: Performance-based bonuses or commissions.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and interest in the position.