Remote Traffic Controller and Administrator for Reload | Remote SA

We’re a friendly and trusted advertising agency based in Durban, with several team members already working fully remotely. We’re looking for an energetic traffic controller/administrator to help us with the smooth running of our agency. This position will suit someone who is currently a traffic controller in an agency environment, a customer care assistant, a personal assistant or a social media community manager. 

Your daily tasks will include:

• Supporting the art director in coordinating multiple small client design requests (briefing the team, checking the accuracy of the artwork and returning it to the client)
• Artwork checking on bigger projects (comparing the client-supplied content to the final artwork to ensure no mistakes were made or content is missing)
• Social media community management (labelling queries, compliments, responding to requests using standard responses) and providing daily reports to the digital team
• Upload content to social channels for final approval and release by the digital team
• Upload articles to website CMS’ in draft format for final approval and release by the digital team
• Organising and leading our team’s weekly and bi-weekly meetings
• Attending client meetings/webinars/training as and when required
• Organising client/team gifting and birthday celebrations 
• Taking charge of team building and company culture activities
• Conducting industry/trends/competitor and other research guided by the design and digital teams 
• Timekeeping – you will be required to submit detailed monthly timesheets of your daily activities for billing purposes

Experience:

• Minimum of two years of experience in a coordination/PA/customer care/administration role (training for the above tasks will be provided if needed)

Skills and personality traits:

• Extremely reliable
• Eagle-eyed – you are very organised and detail-oriented
• An excellent and professional communicator with strong English language skills
• Can work efficiently under pressure (our pace is fast, but our people and clients are kind)
• Adaptable and flexible – you can pivot as needed to relieve the burden on the team
• Friendly, confident and approachable – you will be working closely with team members and will support clients with their small design requests, so a highly supportive and attentive personality is essential
• Focussed and disciplined – you will be dealing with multiple, high-volume small tasks in a day and will be required to execute them efficiently and to a high standard remotely, however, you too will be able to call on your team for advice and guidance 

Remote work/work hours:

• This position does lend itself to full-time remote work, but it must be noted that for client data security purposes, this is not a digital nomad position, and you will be required to work from one dedicated remote location, free from distractions
• To align better with our UK clients’ timezone, your work hours will be from 09:00 to 17:30 weekdays, excluding South African public holidays
• Some overtime may be required in emergency situations, but you will be remunerated

Remuneration:

• This will depend on your qualifications and experience  

To apply:

• Please email your CV with a cover letter addressing our requirements to bon@reload.co.za
• Please ensure you include your qualifications and salary expectations