RECEPTIONIST / SWITCHBOARD for FSCA | Onsite Pta

Key Performance Areas:

– Customer centricity (customer service for good customer experience),
– Receive visitors and contractors, and register them on the electronic visitor management system,
– Communicate to staff and visitors professionally and effectively,
– Operate the switchboard professionally by directing all phone calls correctly,
– Record and distribute messages electronically via email, and telephonically (MS Teams), 
– Capture incoming and outgoing mail, and parcels on the electronic mail tracking system,
– Ensure general tidiness and cleanliness at the reception area,
– Check and monitor the switchboard telephone system,
– Adhere to departmental service delivery standards. 

Other Key Competencies:

• The candidate must demonstrate the following skills and attributes: computer literacy; customer service skills; problem solving skills; excellent communication skills and proficiency in English; be highly reliable and a trustworthy person who respects confidentiality; have good human relations skills; and telephone etiquette skills. 
• FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. 
• Persons with disabilities are encouraged to apply.
• Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.  

Requirements

Matric Certificate (Grade 12), 1-year Higher Certificate in Office Administration (or equivalent certificate) NQF 5, with at least minimum 3 years’ experience as a Receptionist or Administrative Assistant or Call Centre Operator or Contact Centre Operator.