| Job Description | KEY DUTIES AND RESPONSIBILITIESBookings Clerk• To ensure that all jobs are closed timeously.• To ensure that all jobs are costed according to the flat rate manual.• Assist Service Advisors during peak times• Take service bookings when needed mostly• Manage diary efficiently ensuring correct hours are booked daily (bucket system)• Correct planning to ensure that customer leave timeously during mornings• Act as coordinator between service advisors and foreman.• To insure booking sheet is up to date and neat.• To be friendly and help full to all customers and give the correct information to all customers.• To obtain authorization from service plan and fleet company’s in time and accurate• Keeping filling up to date• Send debtors invoices timeously Receptionist/Switchboard Operator• To ensure that incoming telephone calls are answered in a timely manner• To ensure customers comfort in the reception area• To manage the switchboard i.e. transferring calls, taking messages etc• To control any machinery / lighting, etc. so as to maintain reception displays but to limit unwarranted wastage• To assist in managing the cleaners and ensuring that the front desk and dealership is kept up to date at all times• To assist in managing junior staff who may work in the reception area from time to time• To ensure all weekly / monthly reports required by the Dealer Principal / Accountants are completed promptly• To assist with general administration duties* Please note that preference will be given to Equity candidates in line with the Companies transformation targets. |
| Specific Role Responsibilities | – Bookings- Fron Line Duties |
| Qualifications and Experience | * 3-4 years experience in the same or similar role * Matric |
| Skills and Personal Attributes | – 2-3 years experience in the same or similar role |
