Receptionist for CSIR | Onsite CT

The Council for Scientific and Industrial Research (CSIR) is a leading scientific and technology research organisation that researches, develops, localises and diffuses technologies to accelerate socio-economic prosperity in South Africa. The organisation’s work contributes to industrial development and supports a capable state.

About the job:

The CSIR has a vacancy for Receptionist in the Facilities Management and Security Services (FM & SS) Portfolio. The incumbent will be responsible for projecting a professional and positive CSIR image with general enquiries and welcoming visitors. This role may also involve some administrative duties to support business operations. This position is based in Stellenbosch (Western Cape).

Key responsibilities:

Reception Services:

• Welcome, register and direct visitors to relevant destinations.
• Receive incoming mails / parcels / documents / and inform the recipients.
• Provide front desk services to both internal and external clients / suppliers (e.g., ensure that suppliers have access to tender box) for efficient business operations.
• Maintain security by following procedures and controlling access (monitor logbook, check visitor cards).
• Report any attempt of security breach as a safety precaution.
• Monitor and maintain reception foyer for general housekeeping.
• Monitor and update information stand at Reception area e.g. publications for effective communication.
• Update personnel contact details and update telephone list for easy reach and prompt response to clients.

Customer Services:

• Understand the CSIR business to allow professional and respectful service interaction with customers to ensure a warm and effective reception of clients.
• Establish and maintain good relationships with customers to understand their requests.
• Receive customers’ requests and attend to them speedily to improve or promote positive image of CSIR.

Support Services:

• Assist with basic administration support e.g. schedule staff meetings, taking minutes, loading documents to SharePoint, FM SHEQ Document Management, travel arrangement, ship weekly bag via courier, boardroom support, fleet admin, etc for effective business operations.
• Assist with procurement of goods and services, process journal recoveries, weekly and monthly reporting as and when requested by the Site Support Manager (SSM).
• Control office consumables (canteen consumables, stationary etc.) for stock control.
• Duplicate, safekeeping and register of keys to manage/ control unit keys.
• Provide any other support required from the SSM so that the FM Department can maintain our service levels.
• Provide back up service at registry and binding of reports.

Qualifications, skills and experience:

• A Grade 12 certificate.
• Two (2) years’ experience in a receptionist role or in a business support environment.
• Customer/Client Focus.
• Computer skills.
• Telephone etiquette.
• Good interpersonal skills.
• Good communication skills.