Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for an Operations Support Specialist (Retail) to be based in Umhlanga, Durban, Do you think you have what it takes to be our newest Purple Star?

Retail Operations Support play a crucial part in our organisation’s achievements by spearheading efforts to resolve queries, minimise risks, fraud, improve regional profitability & efficiency. Beyond conventional Retail duties, you will take the lead on analytical projects, offer vital assistance across diverse business functions, refine processes, establish policies and procedures and manage the introduction of new projects. Your scope of responsibilities also encompasses elevating the customer experience, ensuring top-notch service and preserving the aesthetics of our branches. This role demands exceptional problem-solving skills, unwavering attention to detail and the ability to drive positive transformations within the company.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• Fair understanding of Microsoft Outlook, Excel and Word.
• Driver’s License.
• 1 years driving experience.

 A Bonus To Have:

• 3-year experience as a Bookmaking Clerk/ Manager or equivalent experience.
• Diploma/ Degree/ Certificate in Retail, Strategic or project Management.

What You’ll Do For The Brand:

• Offering Analytical Support: Utilise data analysis to identify trends, opportunities, and areas for improvement, with a focus on sales growth and profitability.

• Risk Mitigation: Implement measures to mitigate risks and fraud within Retail Operations, safeguarding the organisation’s financial interests.
• Policy and Procedure Development: Collaborate with cross-functional teams to create and refine policies and procedures, testing their practicality and effectiveness as well as rolling out the policy and procedures across the business.
• Regional Support: Conduct impromptu regional visits to Hollywoodbets branches, focusing on enhancing customer service, upholding the brand’s image, and identifying improvement opportunities. Additionally, perform confidential investigations and trend analysis to proactively address issues that could impact branch Operations or boost sales
• Project Rollouts: Play an integral role in the planning and execution of new projects, ensuring seamless integration and efficient Operations.
• Process Efficiency: Continuously assess and improve operational processes to enhance efficiency and reduce administrative tasks.
• Query Resolution & Follow-Up: Monitor and facilitate the resolution of long outstanding Financial, Audit and Non-Financial queries, prevent recurrence, and investigate/recover any suspicious queries, ensuring valid queries are addressed and resolved.
• Write-off Compilation: Compile weekly write-off reports and submit them to management for approval, ensuring transparency and accuracy. General operational or administrative Support to branches and regions in your portfolio – via remotely or on-field Support.
• Availability: Being on call 24/7 (On cellphone – Unless approved by your line manager of not being available on cellphone) to offer Region\s in your portfolio with operational Support.
• Tasks: Undertake operational tasks assigned by Hollywood’s Directors and Executive Managers, including ad-hoc assignments from Management across the entire Hollywoodbets group, ensuring timely completion within specified deadlines

What You’ll Bring To The Team:

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills.
• Demonstrate good financial management skills.
• Excellent people management skills.
• Customer service and orientation experience.
• Must be able to identify, analyse, organise, and solve problems.
• Follows through and delivers results despite obstacles.
• Good attention to detail.

So, are you ready to level up, learn, and perform at your best? Apply now!