Online Diamond and Jewelry Phone Sales for Rare Carat | Remote SA

At Rare Carat, our number one priority is the customer. We strive to provide the best possible experience to every visitor whether they purchase from us or not. By taking an education based approach, we are able to connect with our customers on a personal level all while helping them choose a diamond and setting.

In just 8 years, Rare Carat has grown to be the number one marketplace for diamonds in the United States and was called the “Secret to buying a diamond” by the New York Times. Rare Carat powers over $100m in annual sales by creating transparency in a historically opaque industry using AI and machine learning.

Rare Carat is looking for a Customer Service Associate who is eager to join our remote gemology phone team. The ideal candidate has experience in, and understands, top notch customer service as well as has a passion to educate customers about diamonds and fine jewelry.

In this role, you will be responsible for building and maintaining relationships with the customers, helping as they navigate our site for diamonds, engagement rings and fine jewelry, and assisting them throughout the sales process.

Responsibilities:

• Educate and assist customers in finding their perfect diamond, engagement ring, or fine jewelry by providing product information, answering questions, and offering recommendations via phone call
• Assist customers throughout the sales process, including processing orders and payments, coordinating shipping and delivery, and following up to ensure customer satisfaction
• Communicate with customers via phone and email

Qualifications:

Previous retail sales or customer service experience in fine jewelry required.

Your Education and Experience

• GIA AJP diploma strongly preferred, GIA Diamond Graduate or Graduate Gemologist diploma preferred
• Minimum of 2 years selling fine jewelry with a focus on bridal (required)
• Experienced in communicating with customers via phone calls
• Experienced in jewelry customer service and sales
• Experience using an education based sales approach – no high pressure sales here
• Experienced closer using a friendly, outgoing, professional approach

Your Skills

• Strong diamond knowledge that goes beyond the 4C’s – ideal proportions, fluorescence, phosphorescence, difference between lab and natural, different lab growth processes.
• Passionate about helping people make an emotional purchase
• Excellent oral and written communication skills
• Strong organizational and problem-solving skills
• Ability to multitask – you don’t need 4 arms, but sometimes it may feel like you do
• Ability to work independently in a very fast-paced environment
• Must be adaptable to change – working in a remote environment means sometimes processes change quickly
• Ability to learn and adapt to current technology
• Comfortable learning and using multiple different systems concurrently
• Provide feedback to improve systems and elevate the customer experience
• Strong typing skills
• You enjoy working in a team based environment
• Expert English skills required, written and spoken

Location, Hours + equipment needed:

• 100% remote, work from home – you can work from anywhere in the world as long as you have a strong internet connection!
• This is a Full-time position (40 hours per week). Our phone team operates from 8am – midnight, 7 days a week – ideal schedule needs for this position consist of 2pm – 11pm EST Sun – Thurs (8pm – 5am SAST).
• The schedule is fixed and will not change on a week to week basis. (Please refrain from applying if you do not agree to these hours).
• You will need a desktop or laptop computer + a strong and reliable internet connection

How to Apply and What to Expect

If you’re interested in becoming part of one of the greatest remote teams in the jewelry industry, apply via LinkedIn or by sending us an email with your resume to careers@rarecarat.com Please no phone calls or chats as we like to leave those lines open for our customers.

*Please name your resume in the following format: first name, last name

After we review your resume, if you’re a good candidate for the position, you will receive an email with the next steps (during peak times, it could take our hiring team up to a week to respond).

The interview process for all positions at Rare Carat includes an online exercise to show off your diamond and jewelry knowledge skills as well as an opportunity to explore our site and have a chance to answer some real life customer questions. It will also include up to 2 video interviews.