MAC – Retail Artist – MAC V&A Store | Onsite CT
Position Summary:
- • Achieve all Brands key performance indicators and targets through make up service offerings in store
- • Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
- • Fosters excellent working relationships on counter and with the wider business and retailer.
- • Drive transactions by proactively promoting new products and additional tasks.
- • Achieves the brand expectation for appointment and bookings.
Key Roles & Responsibilities:
- • Customer Service & Sales
- • Provide welcoming, personal, professional service to all customers at all times.
- • Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
- • Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
- • Assist customers with product and services selection and information.
- • Perform professional and appropriate makeup applications to achieve the look the customer desires.
- • Inform customers of available services, M.A.C consciousness programs and philosophies.
- • Obtain customer data for M.A.C addict book or other client list as required.
- • Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
- • Adhere to current “good counter practices”.
- • Give great internal customer service and develop good working relationships with colleagues.
- • Be punctual and manage time on counter effectively.
- • Keep informed about products, company information and store information.
- • Actively participate in store theme days, events and new product launches.
- • Achieve Skills Certification requirements.
- • Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
- • Assist in Inventory Management
- • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
- • Communicate low on stock and out of stocks to the Retail Manager.
- • Assist in the proper rotation of stock
- • Maintaining work environment
- • Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
- • Maintain a clean and organized work area.
- • Maintain tester units in proper schematic order, replace products once authorized by manager.
- • Replace any broken or damaged products authorized by
- • Manager.
- • Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
- • Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
- • Administrative Assistance Activities
- • Assist with inventory counts.
- • Be responsible for booking demos and lessons.
- • Adhere to proper security procedures regarding handling of cash and assets.
Qualifications
- Grade 12
- • Beauty Certificate or similar
- • Retail Cosmetics Experience
- • Ability to work retail hours
Job: Retail – Store
Primary Location: Europe, Middle East, Africa-ZA-WC-Cape Town
Job Type: Standard
Schedule: Full-time
Shift: Variable