MAC – Retail Artist – MAC V&A Store | Onsite CT

Position Summary:

• • Achieve all Brands key performance indicators and targets through make up service offerings in store
• • Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
• • Fosters excellent working relationships on counter and with the wider business and retailer.
• • Drive transactions by proactively promoting new products and additional tasks.
• • Achieves the brand expectation for appointment and bookings.

Key Roles & Responsibilities:

• • Customer Service & Sales
• • Provide welcoming, personal, professional service to all customers at all times.
• • Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• • Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
• • Assist customers with product and services selection and information.
• • Perform professional and appropriate makeup applications to achieve the look the customer desires.
• • Inform customers of available services, M.A.C consciousness programs and philosophies.
• • Obtain customer data for M.A.C addict book or other client list as required.
• • Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
• • Adhere to current “good counter practices”.
• • Give great internal customer service and develop good working relationships with colleagues.
• • Be punctual and manage time on counter effectively.
• • Keep informed about products, company information and store information.
• • Actively participate in store theme days, events and new product launches.
• • Achieve Skills Certification requirements.
• • Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• • Assist in Inventory Management
• • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• • Communicate low on stock and out of stocks to the Retail Manager.
• • Assist in the proper rotation of stock
• •  Maintaining work environment
• • Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• • Maintain a clean and organized work area.
• • Maintain tester units in proper schematic order, replace products once authorized by manager.
• • Replace any broken or damaged products authorized by
• • Manager.
• • Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• • Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• • Administrative Assistance Activities
• • Assist with inventory counts.
• • Be responsible for booking demos and lessons.
• • Adhere to proper security procedures regarding handling of cash and assets. 

Qualifications

• Grade 12
• • Beauty Certificate or similar
• • Retail Cosmetics Experience
• • Ability to work retail hours

Job: Retail – Store
Primary Location: Europe, Middle East, Africa-ZA-WC-Cape Town
Job Type: Standard
Schedule: Full-time
Shift: Variable