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Jnr Digital Project Manager for Dotdigital | Remote SA

About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

  • Onboard customers to help them achieve Business as Usual in the most efficient way possible. This work will encompass:
    • Drive onboarding progress through daily outbound calls and emails
    • Overseeing the setup of their account and switch-on of features and functions
    • Project management of onboarding and implementation for new customers
    • Ensure customer satisfaction throughout the onboarding and implementation process
    • Updating our project management tools to ensure the current status is reflected at all times and can be communicated to other teams
    • Capturing and documenting the specifics of the implementation
    • Setting up the customer’s accounts in line with their requirements
    • Briefing colleagues in other teams to help deliver larger or more complex pieces of work
    • Work with the other members of our Professional Services, Sales and Customer Success teams
    • Provide help and advice to customers using Dotdigital’s products and services
    • Act as the central point of contact for the customer throughout their onboarding journey.

Required

  • 2+ years’ experience in a customer facing role in a digital environment
  • 2+ years’ experience managing projects in a client facing environment
  • Experience working on multiple team projects
  • Ability to understand complex requirements and document them
  • Experience working in a digital, personalisation, ecommerce or email marketing role
  • Experience working with international brands
  • Ability to work to tight deadlines with changing priorities
  • Ability to manage multiple projects simultaneously
  • Fantastic attention to detail – especially when working under time pressure
  • Hard working, enthusiastic, passionate about digital
  • Proactive and confident, and able to build credible relationships with customers and their agencies
  • Be a strong Excel user
  • Strong oral and written communication skills
  • Prior experience working with HTML

Beneficial

  • Experience using or exposure to Salesforce CRM, Microsoft Dynamics, Adobe Commerce (Magento), Shopify and Salesforce Commerce Cloud
  • Monday.com or project management tools knowledge
  • Working in a SaaS environment
  • Strong PowerPoint skills
  • Prior experience working with or exposure to JavaScript
  • Project management accreditation such as PRINCE2
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