How to get a remote job in South Africa from SUPPORT ADVENTURE

About the Support Adventure

Support Adventure is an MSP staffing agency offering MSPs a full-service remote staffing solution. They provide skilled support technicians, service coordinators, and other back-end technical staff, while handling all of the recruiting, HR, and accounting tasks, they enable MSPs to quickly and efficiently scale their help desk’s workforce during times of growth. 

Support Adventure clients provide an IT help desk service for other businesses, helping their users with various day to day computer issues and administration, management and deployment of their network, server and cloud infrastructure. 

The technical staff focus on resolving client technical issues and acting as front-line technical support or escalation technicians, while coordinators help organize and run the help desk, and act as the front line for communicating with clients and cataloguing their issues. 

Most of the clients use Microsoft-based physical and virtual infrastructure and various apps, using enterprise-grade related services and hardware.

Types of Jobs they hire at Support Adventure

Support Adventure helps you find a suitable remote IT support job from South Africa. They are more like a placement company for IT Support Technicians, Service coordinators and System Administrators to  work for their MSP clients in the US, UK and Australia. 

Where does Support Adventure hire from?

Support Adventure hires from all around the world except for a small number of countries which are not allowed. Here are some of the places they hire from; South America Mexico Croatia Serbia Italy Asia United Kingdom Thailand Greece Bulgaria Seychelles Namibia & South Africa.

Qualifications & Experience Required from Support Adventure

• All their current opportunities are in English
• No degrees required
• Just have experience in IT, troubleshooting technical problems or are computer savvy (i.e. reinstalling operating systems, taking computers apart, set up new routers etc.)
• bility to learn fast and solve problems 
• If you’re not sure if you’re currently technical enough to work in remote technical support, but think you could thrive if given a chance in this industry, apply as Service Coordinator, a position in which many have succeeded transferring skills from other industries.

Tools & Materials that are required

For you to apply for jobs at Support Adventure , you must make all necessary arrangements to be in a place like;

• Having  stable internet
• Reliable power and back up 
• A quiet place to make calls and no internet censorship which prevents the performance of the job
• A suitable laptop compatible for the job

Pros of working for Support Adventure

• Long-term contracts paid out in USD, GBP or EUR
• Always remote positions giving you work life balance and time flexibility
• Work from anywhere in the world (you can even take your work to a vacation or visiting a different country)
• No degree required, just experience and skill
• Over 80 percent of the reviews online had nothing bad to say about the company, only best things
• Most employees are really happy about the pay

Payment schedule

With contractors, they work on a day-worked, day-paid basis. But the payment structure may vary depending on the client and the nature of the project. Any more paying details are usually discussed at the time of the offer, but is promised that you will be paid for all the days you have worked and responsible for paying your own taxes.

What are the working hours?

• With a fully remote job, there is flexibility of how you work more than a regular job, no need to commute to work everyday and you can do other things during your breaks. 
• If you have kids then you have to be there for them while working, some of the jobs require you to be on the phone which gives you free time with your hands to do other things and multi task.
• They sometimes have late working hours depending on the client

Cons of Working for Support Adventure

• They sometimes have long and late hours
• South African employees complained about how costly it is to maintain working  through load shedding 
• Working full remote can be lonely

How to apply for a job at Application Process

• Get on the Support Adventure website, browse the available jobs and apply for the one you want
• After applying for one of the available remote IT support positions, you’ll be invited to take a technical assessment designed to test your IT skills as they relate to the position you’re applying for.
• Successful candidates will be invited to participate in a Training and Testing Program, which requires you to record more than a few  videos of yourself introducing yourself to their pool of  clients and answering a series of questions related to the position.
• The Training and Testing program also includes additional assessments designed to test your skills and abilities in situations designed to mimic a real-world help desk environment.
• After passing the test program, successful candidates will have a profile created that will be presented to their clients who are looking to expand their staff at that time.
• Passing the program does not guarantee immediate placement.
• They are always looking for new companies and contractors, and are hiring constantly. You are free to follow up with them on their website, to know if you are currently being considered for a position and what the time frame might be for that.