Front Desk Receptionist for Sorbet | Onsite CT

Beauty salon and nail bar in pinelands CPT, is seeking a Full-time Administrator.

Purpose of the work:

It is the role of the FDC to welcome guests to the Sorbet store and coordinate the activities of the citizens to achieve the best possible customer service. As a Front Desk Coordinator, you are the first line of contact that guests have with the Sorbet brand, therefore a friendly, professional guest orientated approach is central to the role.

Work Responsibilities:

• Welcome all guests to the store by displaying a friendly, warm and professional attitude (Make eye contact, acknowledge clients even when you are busy, smile)
• Understand and be able to advise guests on all treatments in the menu.
• Is able to advise client and sell retail products when therapists are unavailable.
• Actively promotes and up/cross sells treatments.
• Understands the benefits of the Sorbet Loyalty Program and offer the loyalty program sign up to ALL guests who visit the store.
• Accurately book appointments and / or handle changes made to appointments
• Handle guest questions and concerns in a professional and accurate manner.
• Answer calls in a friendly professional manner.
• Handle appointments and appointment reminders.
• Manage citizens work schedule /rosters.
• Coordinate citizen training schedules and bookings.
• Responsible for managing store opening and closing procedures.
• Manage and is responsible for Stock counts and inventory control (Daily In and Out Counts, weekly Full Inventory Check).
• Manage stock receiving procedures as per Sorbet Franchise Systems Manual.
• Responsible for receiving stock and capturing invoices on ESP.
• Manage customer complaints.
• Assist with administrative accurate invoice filing and controls.
• Manage cash takings and daily banking.
• Complete accurate daily cash-up.
• Maintains a clean professional working environment by doing hygiene checks.
• Maintains a clean and organized front desk, as per franchise regulations.
• Maintains accurate stock levels with the franchisee.
• Communicate any staff/ guest problems that need attention to the franchisee.
• Perform any other reasonable requests and tasks related to the maintenance of the business as requested by management from time to time.

Behavioural Responsibilities:

• Passionate Service – First and foremost, focusing on serving the needs of our Guests
• Selfless Community – Actively works to better the environment for her/his team, rather than focusing only on individual needs.
• Servant Leadership – Actively focuses on “serving” her/his Guests and fellow Citizens.
• Unwavering Integrity – Is honest in all her/his dealings in the community.
• Individual Growth – Actively works to better her/ his skills.

Key Competencies:

• Computer Literate.
• Exceptional communication skills (spoken, telephonic and written).
• Organised and systematic.
• Detail orientated.
• Must possess and aptitude for basic math and money handling skills.
• Punctual.
• Able to function under pressure in a fast-moving environment.

Please forward cv sarah@sorbet.co.za