Executive Support Agent for Invisible Technologies | Remote SA – US Hours

The Business Context

Everest is a cutting-edge tech-enabled executive support service that seamlessly blends technology with human expertise. Our mission is to empower individuals and organizations to reach their maximum potential, freeing up valuable time by automating and streamlining their everyday tasks. Everest operates at the intersection of technology and human support, providing a unique, personalized experience for each of our clients. We are committed to understanding our client’s specific needs and preferences, enabling us to deliver highly effective, tailored solutions. Our approach to executive support is unlike any other. We believe in the power of combining technology with human intelligence to deliver unparalleled support, 24/7, around the globe. With our innovative approach, Everest is redefining the boundaries of executive support and setting new standards in the industry. As a business unit of Invisible Technologies, Everest is backed by a team of highly skilled professionals and innovative thinkers. Together, we are pushing the boundaries and shaping the future of executive support. At Everest, we aim to conquer the highest peak, working tirelessly to ensure that our clients have the tools and support they need to do the same. Join us as we embark on this exciting journey, scaling new heights, and making a significant impact along the way.

Responsibilities

• Foster a long-term partnership by cultivating a relationship of trust with the client.
• Manage client’s tasks and proactively prioritize them.
• Engage and handle all client communication through multiple platforms.
• Seek clarification on assigned tasks when necessary, eliminating any ambiguity.
• Take full responsibility for assigned clients, gaining an in-depth understanding of their needs, goals, and aspirations.
• Demonstrate a proactive approach by anticipating client needs, striving to achieve a ‘genius’ stage where client needs are predicted and fulfilled proactively.
• Identify potential areas for service extension, thereby broadening our business engagement with the client.
• Document and consistently refine our knowledge of each client’s unique profile.
• Provide transparency and offer insightful data to the client, enabling informed decision-making.
• Conduct client briefings either in written format or via Zoom, based on the client’s preference.
• Act as the final quality assurance checkpoint before delivering completed tasks to the client.
• Resolve and operate on client tasks when needed.

Requirements

• Superior verbal and written communication skills.
• Proven ability to understand and navigate large, intricate systems.
• Advanced project management skills.
• An organized, reliable, and systematic approach to work.
• Availability during regular EST business hours.
• Prior experience in either virtual or in-person executive assistant roles It’s a plus.
• Proficiency in inbox management, scheduling, and calendar management It’s a plus