Donor Engagement and Event Internship for Doctors without Borders | onsite JHB (paying R5000 p/m)

Full job description

ABOUT MSF
Doctors without Borders (MSF) Southern Africa is a global network of principled professionals who specialise in medical humanitarian work driven by our common humanity and guided by medical ethics. We work together in teams, small and large, to respond to the medical needs of people affected by conflict, disasters, epidemics and those excluded from healthcare.

Doctors Without Borders team members are on the ground, working directly, every day. We bear witness and describe what is happening, to raise awareness about the experiences of the people we assist and the situations where we work. We alert the public to emerging crises, acute emergencies and serious challenges, such as lack of access and exclusion from healthcare – and to mobilise support for MSF’s work and social mission, provoking change.

Today, MSF is present in more than 70 countries, where thousands of MSF doctors, nurses, logisticians, water-and-sanitation experts, and other medical and non-medical professionals work together to bring essential health services to people caught in humanitarian crises. MSF South Africa is in Johannesburg with an office in Cape Town too. MSF SA is governed by the MSF Southern Africa Association, which is made up of more than 300 members from seven countries in the region.

The MSF-SA Fundraising Team mission is:
To inspire and engage the South African community to take action to save lives around the world though financial support towards MSF projects. MSF SA’s fundraising department is responsible for raising private funding, predominantly from individuals, to support our humanitarian mission and our activities in the Southern African region.

Job Overview
Reporting to Retentions manager and working directly with Donor Engagement and Events officer, Donor Engagement and Events Intern will provide support on all the fundraising Events and merchandise, he/she/they will ensure all the administration and logistical running of events. Providing essential personal contact to donors and qualified prospects by handling customer service issues, facilitating donors’ Events queries, crowd funding platforms like Givengain, recording of EFT donations on CRM and assisting in all retention activities while learning about fundraising and donor care

Visions of the post

• By providing quality outbound and inbound care and services to all donor queries in regard to Events and merchandise via both online and offline channels mainly emails and telephone but not limited to.
• Accurate capturing and recording all donor care requests and queries on the CRM.
• Work with the Donor Care team to archive annual team KPIs and improving donor efficiency.

Reports to : Retentions Manager

Purpose of the job
The Donor Engagement and Events intern(DEEI) at MSF Southern Africa (MSF SA) will be part of the retentions and Loyalty team in the Fundraising department. Working with the Donor Engagement and Events Officer, the DEEI will provide support on all the fundraising Events and merchandise, he/she/they will ensure all the administration and logistical running of events. Providing essential personal contact to donors and qualified prospects by handling customer service issues, facilitating donors’ queries, crowd funding platforms like Givengain and assisting in all retention activities while learning about fundraising and donor care.