Call Centre Agent for Vontier | Hybrid JHB
PURPOSE OF POSITION
Assist retailers with eFuel and Sasol FuelEasy Overrides and Tap N Fuel Queries
KEY RESPONSIBILITIES
- Provide override codes for the processing of transactions.
- Assist sites with troubleshooting when transactions fail to authorise
POSITION RELATIONSHIPS
Internal
- Other call centre agents
- VIS Network Manager
- Account Managers
Education/achievements
- Grade 12 Certificate
- Good communication skills and interpersonal relations,
- Reliable with good ethical conduct
- Accuracy
- Ability to communicate in one of the provincial languages, including Afrikaans
Specific Skills
- Customer Service Orientated,
- Proficiency in typing
- Good telephone manner
- Calm under pressure
