Customer Support Manager for Teachme2 | Remote SA
Customer Support Manager Job Opportunity
Are you fearless, proactive, and love tackling tough challenges head-on? If picking up the phone is your first instinct, especially with difficult clients, and you’re not one to shy away from a fast-paced environment where adaptability is key, you might be exactly who we’re looking for!
Position: Fully Remote Support Manager
We’re seeking an A-player for our Support Team: a high-energy, problem-solving pro who thrives under pressure, works effortlessly across platforms, and is ready to deliver exceptional support to both clients and tutors. If you’re resourceful, self-driven, and excited to be part of a dynamic, remote close-knit team, keep reading…
What We’re Looking For:
- Problem-Solving Master: You tackle issues with confidence and are determined to resolve client challenges.
- Fearless Communicator: You’re the first to pick up the phone, especially with complex client situations.
- Adaptable Multi-tasker: You seamlessly jump between different systems and tasks without missing a beat.
- Team-Oriented Mindset: You bring enthusiasm and support, always putting the team’s and client’s needs first.
- Pressure-Proof: You stay calm, collected, and effective even with challenging clients or when things get busy.
- Top-Tier Service: You’re committed to delivering the highest level of service to every client and tutor.
- Sense of Humor: You bring positivity and resilience to your work, even on challenging days!
Requirements
What you need:
- A laptop and a reliable internet connection ( Celeron laptops are not suitable, and you will need 8GB RAM minimum )
- A good home office space without interruptions
- Experience in customer service or support
- A great attitude!