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Customer Success Consultant for NetStock | Remote SA

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Job Title: Customer Success Consultant
Reporting to: VP, Customer Success EMEA
Location: Remote position in South Africa only

Role Responsibilities

  • Project manage multiple simultaneous implementations of Netstock App, effectively guiding the customers through the implementation.
  • Identify customer requirements, develop solutions using Netstock features and configure Netstock’s App appropriately
  • Work together with technical resources to implement customer requirements. Manage tasks for each project through the company Project Management application.
  • Deliver Training to customers
  • Continually improve implementations/onboarding to make them more efficient and successful
  • Participate in identifying customers at risk of leaving to improve engagement and use of the App
  • Contribute to the development of training material and systems
  • Identify and provide input on software enhancements to improve implementation efficiency and product features
  • Assist with online chat support and support tickets where appropriate

Qualifications & experience

  • Demand and Supply Planning Experience: Demonstrate a sound understanding of demand and supply planning processes and systems
  • Understands Inventory optimisation: and ideally prior knowledge thereof and ability to effectively learn and use highly specialised supply chain systems
  • Understand complex Business sectors: has had some exposure to FMCG, Retail, Mining, Spare Parts, etc.
  • Strong written and verbal communication: ability to present to a range of audiences at appropriate levels with confidence
  • Influencing/coaching and able to train others: ability to influence, supervise, mentor and coach internal and external team members. Ability to train customers on Netstocks App
  • Strong project management: Juggles competing priorities and is able to self manage their workload
  • Adept at problem solving: clear and logical thinker. Able to cut through complex problems and provide solutions.
  • Self-motivated and able to work autonomously and in a team based environment; able to drive customer outcomes on desired timeline

While extensive experience is beneficial, NETSTOCK is open to a candidate with more than two years in Supply Chain and Project Management and/or has worked in a similar SAAS based technology consultancy as an implementation consultant.

Career path opportunities within the company:

  • Customer Support
  • Online training delivery
  • Providing professional services consulting advice
  • Product development

As the company is continually evolving in terms of how best to on-board customers and automate processes, the opportunity to help refine our systems and material is encouraged, and we welcome innovative suggestions from our employees.

Is this the role for you?

If you are interested in pursuing this exciting and challenging opportunity, you are invited to apply via our Careers Page to ensure your application is directly accessible to the Hiring Manager. We are proud to be an Equal Opportunity Employer

The application form will include these questions:

  • Are you legally allowed to work in South Africa?
  • How many years’ experience do you have in a customer facing role?
  • How would you describe your exposure to ERP data?
  • What’s your expected annual base salary?
USE THIS BUTTON TO SEND TO SEND YOUR PROFILE FOR THE REMOTE CUSTOMER SUCCESS ROLE

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