Customer Services Representative for Oxford Press | Onsite CT
Oxford University Press advances knowledge and learning of all kinds, from a child reading their first words to a researcher expanding the frontiers of their field. Our work is constantly evolving, and the possibilities are endless. We strive to help more and more people around the world achieve their potential.
Oxford University Press is a department of the University of Oxford. It is our mission to further the University’s objective of excellence in research, scholarship, and education by publishing worldwide.
Customer Services Representative
Oxford University Press is looking for a Customer Service Representative to deliver outstanding service to our customers by effectively addressing their inquiries and concerns, ensuring customer satisfaction through excellent communication and problem-solving skills, fostering a positive customer experience that enhances satisfaction and loyalty.
The Customer Services Representative will be reporting to the Customer Services Manager. This post is based in Goodwood.
Principal accountabilities
- Delivery of excellent customer services
- Resolve customer queries through various channels
- Ensure sufficient product knowledge is obtained
- Processing of various sales documents on SAP for example, orders, quotations, credit notes and debit notes
- Attend to tender customers with set service standards
- Processing of returns
- Respond to all customer queries within 24 hours
- Maintain productive relationships with internal and external stakeholders
- Adhere to OUP ethical policies and standards are upheld
Requirements
- National Senior Certificate or Diploma in related field
- 3 – 5 years’ experience in customer services environment (mandatory)
- Customer service experience in publishing environment (advantageous)
- Computer literate in MS suite
- Knowledge of the SAP system
- Data entry skills