Customer Service Representative for SmartBuyGlasses | Remote SA (email only)
Position Mission
We are currently seeking a Customer Service Representative (Email Support) to interact with our customers and provide and process information in response to inquiries and requests about products, services, and promotions.
Responsibilities
- Work with customers daily via email.
- Handle retail customer service inquiries mainly for English-speaking markets. This includes the style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.
- Introduce customers to purchase higher-priced items, upgrades, or other add-ons to make more profitable sales.
- This job requires a patient and stable work style and consistency in dealing with repetitive routines.
- The job demands a cooperative, agreeable, and sympathetic listener who gets along with others and enjoys helping them.
- Customer service, with a team-oriented focus, is of the utmost importance. The job requires attention to the details of work, handling them with better-than-average accuracy, and careful attention to the quality of the work.
- The focus is on working comfortably under close supervision within a stable, secure team.
Qualifications
- Fluency in verbal and written English; additional language is an advantage
- Excellent time management and documentation skills
- Customer service experience preferred
- Amenable to working the graveyard shift, including weekends
- High-speed, stable internet connection
COMPANY PROFILE
SmartBuyGlasses Optical Group is one of the world’s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture promoting fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of ownership.
Kindly be advised that only candidates who have been shortlisted will be contacted for further proceedings. We encourage you to visit our website for additional job opportunities and career information.