Customer Service Representative for BrainCX | onsite CT
At BrainCX, we are pioneers in the EmTech Accelerator space, helping leading brands to navigate digital transformation. By integrating Generative AI with Human Intelligence, we are redefining customer interaction. Our team is driven by innovation and the power of conversation, especially when it comes to cars.
Join our accelerated path to success in a role where your passion for the automotive world will be the driving force behind your work.
Position Overview:
Are you passionate about cars and adept at customer communication? BrainCX invites automotive enthusiasts to join us as Inbound/Outbound Appointment Setting Representatives. If you possess excellent English skills with a B1 grammar level and thrive in dynamic, noise-free environments, this opportunity is perfect for you.
Key Responsibilities:
- Connect with North American customers, discussing automotive interests and guiding them through vehicle options or maintenance scheduling.
- Navigate CRM and scheduling systems proficiently to enhance customer experiences.
- Deliver top-tier customer service to drive retention, revenue increase, and brand loyalty.
- Coordinate across teams to ensure prompt and accurate customer inquiry responses.
Qualifications:
- Proficiency in English with a B1 grammar level.
- Ability to multitask with scheduling and CRM systems.
- Minimum typing speed of 45 WPM.
Work Location & Schedule:
- Cape Town, South Africa
- Availability required Monday through Sunday, with assigned shifts.
A Passion for the Automotive Industry:
- Genuine enthusiasm for the automotive industry.
- Enjoyment in discussing all aspects of automobiles with customers.
