Customer Service Representative for Babble | Remote SA
About Babble
In the last 5 years, we have seen stratospheric growth and were recently named the 2nd fastest-growing technology company in the UK. We primarily grow by acquiring businesses that have worked hard to build their regional leadership, allowing their founders to enjoy the rewards of their efforts. In doing so, we give their customers access to products and expert advice that would never have been possible otherwise. As a result, we have welcomed over 20,000 customers from over 34 successful businesses to the Babble family – and that number grows every month. Babble is committed to encouraging diversity of skills, experience and ability amongst our workforce, and to creating an inclusive environment that is free of discrimination. We encourage applications from all backgrounds and communities and value the positive impact that diversity of thought has on our teams.
The Purpose of your role
As a Customer Service Representative at Babble, you will become a dedicated point of contact for your own cohort of customers, be responsible for investigating and resolving a variety of queries, ensuring their journey with Babble remains positive. You will ensure calls and emails are answered promptly, and where possible resolved on first contact. As part of the Customer Service team, while interacting with customers you will build rapport and endeavour to grow their relationship with Babble. In addition to this, you will also discuss, prepare, and send selected orders for goods & services for customer approval.
Key Responsibilities
- Become a nominated point of contact for a select customer base
- Investigate & resolve a variety of General, Support, Sales, and Billing queries
- Aim toward a first contact resolution on any query raised.
- Build a strong rapport with customers with a forward-thinking approach
- Follow internal escalations paths to ensure a positive customer journey
- Raise opportunities (orders) for customer approval.
What good looks like for this role
- Confident telephone manner.
- An excellent communicator, with an ability to build rapport with customers.
- Good written and verbal communication skills.
- Being comfortable working in a fast-paced environment where the customer always comes first.
- Be adaptable to change and flexible in your approach.
- Have a positive attitude and willingness to learn.
- Resilience and tenacity.
- Computer literacy – Word, Excel, Outlook and Teams and experience of working in a CRM system, capable of learning new software if required.
Requirements for the role
- Confident telephone manner and rapport building ability
- Strong administrative skills and attention to detail.
- Good organisational and multi-tasking skills.
- Willingness to learn and adapt with an everchanging industry
- Problem solving skills
What you also need to know
- Your location will be home based, and you will require stable internet connection.
- It will be your responsibility to have a solution in place to mitigate loadshedding to ensure you are able to work your normal shifts effectively, working from a public space is not deemed an acceptable solution.
- As a home worker we expect you to have a suitable work set up, desk and a chair in a quiet space.
Why would you work at Babble?
- Competitive salary
- Great benefits
- Risk cover covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits
- 5% allowance based on basic salary that can be towards Medical Aid.
- 22 days annual leave plus UK bank holidays with increased annual leave based on length of service
- We work a 9-day fortnight
- Babble events to celebrate our success
- UPS provided to assist with load shedding (2-4hrs power for a laptop)
- Babble issued laptop
The recruitment journey
We want to fill this role quickly, but we want to get the right person for the role. The recruitment process will consist of a screening call with our Customer Service Manager. If you proceed past this then you will have a video interview with the Customer Service Manager.