Customer Service Associate for Magic | Remote SA (R95 p/h)
- Department: Boutique Client
- Location: South Africa
- Compensation: $5.00 / hour
Description
About the Client
An innovative insurance services provider specializing in protection against accidental damage and theft of personal belongings. They have revolutionized the industry by offering modern, simple, and affordable device protection options. Their unique approach includes phone-only plans for all consumer devices, ensuring customers have access to comprehensive protection benefits tailored to their needs.
Why this role exists
We are seeking a dedicated Customer Service Associate to enhance our client’s support capabilities and streamline administrative processes. This role is crucial for maintaining high-quality customer interactions through chat support and managing the partner inbox with precision. The position plays a vital part in ensuring customer satisfaction and operational efficiency.
The Impact you’ll make
- Customer Support Excellence:
- Handle incoming chat support queries with professionalism and efficiency
- Respond to email inquiries in the partner inbox promptly and accurately
- Provide exceptional customer service, addressing concerns and resolving issues
- Claims Processing:
- Review and process claims payouts meticulously
- Examine submitted receipts for accuracy and completeness
- Ensure timely and correct disbursement of claims
- Administrative Tasks:
- Track items using internal systems and databases
- Perform entry-level spreadsheet work, maintaining accurate records
- Assist with data entry and management tasks
- Process Improvement:
- Contribute to the development and refinement of documentation
- Participate in process improvement initiatives
- Identify and suggest areas for enhancing operational efficiency
- Partner Relationship Management:
- Manage communications in the partner inbox with great attention to detail
- Ensure partner inquiries and needs are addressed promptly and effectively
- Maintain positive relationships with partners through professional interactions
What To Expect…
- Salary: $5/hr
- Work Schedule:
- Full-time position: 5 days per week
- 8-hour shifts daily
- Shift times may fall between 9:00 AM and 6:00 PM Eastern Time
- Weekend shifts may be required
- Please note that this is the permanent schedule being established for this role. Candidates should be prepared for potential weekend work and flexible shift assignments within the specified time frame.
Required Experience
Skills, Knowledge and Expertise
- At least 1 year experience in a customer support role
- Excellent written and verbal communication skills
- Prior experience in chat support or similar customer service role
- Flexibility to work various shifts, including Saturdays and Sundays
- Reliable internet connection with a backup option
- Proficiency in using multiple software tools and platforms simultaneously