Customer Service Adviser for Huntswood | Onsite CT
Job Overview
Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team.
Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!
Job Responsibilities
- Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
- Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
- Progress to taking escalated calls and complaints in line with procedures.
- Working with various parts of the business to resolve issues.
- Connect and build rapport with the customer.
- Responding to customers
Job Requirements
- Matric or NQF Level 4 equivalent
- Clear Credit and Criminal record
- Computer literate
- Minimum of 1 year experience in the customer service webchat.
- Basic understanding and knowledge of the UK market is beneficial.
Required Skills
- Customer Service webchat experience
- Excellent communication (Written and Verbal)
- Ability to deal/ interact with different customers.
- Product Knowledge
- Adaptive Approach