Customer Care for Redial | onsite JHB (14:00 to 23:00
As a Customer Service Representative for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, resolve complaints, and process orders and requests.
To succeed in this role, excellent communication skills are a must. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.
Location 📍 Johannesburg, SA
Customer Service Representative Responsibilities
- Maintain a professional and friendly attitude towards customers at all times
- Communicate with customers through various mediums, including in-person, phone, and web
- Build relationships with customers to ensure their satisfaction
- Provide prompt responses to customer inquiries and complaints, assisting to solve issues
- Maintain records of customer interactions, including sales, comments, and complaints
- Process orders and forms as needed
- Keep up-to-date on company offerings to ensure clients get the best products
Customer Service Representative Requirements
- Good communication skills
- Technical competence
- Detail oriented
- Computer literate
- Results driven, meeting client’s expectations
- Hard working & reliable
- Thriving under pressure
- Adopting & responding positive to change
- Automotive industry experience
- Tyre industry experience
- Strong command of English language
- Willing and able to work shifts
Schedule availability:
- Monday – Friday 14h00 – 23h00 SAST
- Monday – Friday 17h00 – 02h00 SAST
