Contact center agent for Altron | Onsite Jhb

Job Description

The Agent will be responsible for multiple Customer Service related functions.

• Logging De, re and repair cases, following up until completion
• Maintaining database administration requests once received, this is for all Netstar systems
• Maintain a 80/20 Inbound call ratio 
• Attend to any Ad-hock report / requests received
• *Updating client information
• *Updating vehicle information
• *Updating emergency contacts
• *Report Faulty Units, Fleet unit testing
• *Vehicle not appearing on the Netstar Platforms
• *Allocation of vehicles onto client’s fleet
• *Resolving issues on fleet units updating and software
• *Following up on Repair cases
• *Assist with internal escalations has context menu

Education

• National Certificate Level 4 (N4) / Grade 12