Clinic Virtual Assistant for Call Hero Technologies | Remote SA (5PM to Midnight) | R13500 p/m

Are you an organized and detail-oriented individual looking for a dynamic role in a thriving
healthcare environment? If you have a passion for administrative tasks, excellent organizational skills, and the ability to work remotely, we want to hear from you!

Company: Call Hero Technologies Inc
Company Website: www.mycallhero.com
Company Location: Burnaby, Canada
Office Hours : 8:00am – 8:00pm PST

Work Duration: Full Time
Working Schedule : to be discuss
Rate: U$750/month

Qualifications:

> At least 2 years experience as a Virtual Assistant preferably in a healthcare setting (eg. Physiotherapy, , Osteopathy, Chiropractic’s, Naturopathy, etc.)
> Must know how to speak and can understand French language
> Strong Verbal and Written Communication Skills
> Knowledgeable in any CRM tools (Go High Level, etc.)
> Have excellent strong phone handling skills
> Proficiency in email management and communication
> Knowledgeable with MS Excel, Google Workspace (Google Spreadsheet, Google Docs, etc.)
> Familiarity with how clinic Management/Scheduling software work
> Ability to work independently and remotely
> Excellent time management and prioritization skills
> Experienced in healthcare software tools such as EMR/EHR, WEBPT, JANE APP, etc.
> Experienced in handling insurance verification, billing, etc.
> Experienced with lead generation
> Knowledgeable with social media management
> Strong organizational skills and attention to detail

Duties and Responsibilities:

> Inbound and Outbound calls
> Converting leads into evaluations over the phone
> Handle calls and schedule/reschedule patients
> Check Pipeline (Website, Instagram, Facebook, etc)
> Post daily on social media (Facebook, Instagram, Google), monthly on website
> Accounts receivables: handle texts, emails, and minimal calls
> Monthly: call, email, and text reactivation list
> Verify new patients the day before via text/email/call
> Send reminders for missed appointments/no rescheduled visits
> Track KPI’s in a spreadsheet: Total triage calls, total bookings