Client Services Assistant for Pinsent Masons | Onsite Jhb

Role Overview

Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. 

Our people are our success, and we work as one team. 

We are recruiting a Client Services Assistant  to provide client facing services, facilities and barista support across various areas of the business by providing a high level of customer and service excellence

Our standard working hours are 9.30am-5.30pm, however, we are happy to consider flexible working requests. 

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience: 

• Assist the Workplace Manager with arrangements for building access / security passes, deliveries and parking
• Support Facilities teams with administration tasks as instructed by the Head of Office/Workplace Manager and duties needed to be carried out in Johannesburg.
• Provide support for business travel bookings (flight and hotel) including visa application, if required 
• Be point of contact for inter-office travellers and provide support during their stay.
• Assist with bulk printing, scanning and archiving.
• Coordinate for serving refreshments to guests.
• Provide “barista” services for client and staff in the welcome area and social hub on a rotation basis.
• Ensure coffee machines and refreshment areas are maintained and clean and fully stocked.
• Monitor housekeeping of the reception/office area at all times, including cleaning and maintenance to ensure the high standards within these areas are maintained consistently.
• Provide cover in the Client Welcome space.
• Ensure that the office’s client kitchen supplies are well stocked and liaising with suppliers, including managing the room keeping it organised and neat.
• VC Booking (booking rooms, sending VC requests, VMR details).
• Coordinate meeting room bookings (via Condeco room booking system).
• Greet and refer clients and guests to appropriate staff.
• Answering incoming telephone calls in a professional manner.
• Dealing with enquiries from internal and external clients.
• Taking and relaying messages (ensuring that lawyers and clients receive those messages promptly, particularly if they are out of the office).
• Maintain a log of outgoing/incoming couriers and hand deliveries.
• Assist with setting up AV and VC for meetings.
• IT assistance for internal events, presentations, Ad hoc Technical Assistance

What happens next? 

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. 

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate. 

Our strength lies in our differences.

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.