Call Centre Agent for CIPC | Onsite PTA X 2
Employment type: Fixed Term Contract – 5 Years
Job Purpose: To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.
Key performance areas:
- To receive and respond efficiently and effectively to inbound Customer calls;
- To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures
- To determine and resolve Customer service requests and queries on preferably first call resolution;
- To accurately capture all calls received as prescribed and provide Customer feedback
- To contribute to improvement of organizational performance standards
Background verification, including criminal record and citizenship checks, it is the applicants’ responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved employment equity plan.
Correspondence will be limited to shortlisted candidates only. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.
If you do not hear from us within two months of the closing date of this advertisement, please accept that your application was unsuccessful.
Requirements
Required Minimum education/training
- A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management
OR
- A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Communications / Marketing management or Business management
- A Call Centre certificate will be an added advantage
Required Minimum work experience:
- 1-2 years’ Call Centre experience