Call Center Representative for Decofurn | Onsite CT
About the job
Welcome to Decofurn, where quality meets affordability in every piece we offer. With 12 stores scattered across the country and an online store that’s as efficient as it is convenient, we’re here to make your furniture shopping experience seamless.
Our unique warehouse/factory shop concept has been developed with 32 years of experience in the furniture industry. Our Group is a leading importer, manufacturer, and retailer of furniture and related products. As a family-owned business, our commitment to excellence runs deep, making Decofurn your trusted partner in creating spaces that truly reflect your style and personality.
Your role as the Call Centre Representative, is the front-line support for Decofurn customers and stores in a professional and customer service driven manner.
Key performance areas (duties and responsibilities)
- Answering and dealing with customer calls in a professional and timeous manner
- Maintain high levels of telephone etiquette
- Ensure that the case is handled professionally until resolution
- Ensure you understand the procedures for refunds, laybys FeverTree and Zero Pay.
- Manage and communicate Scop pauses with your team
- Ensure you cash up your RPOS at the end of each trading day
- Ensure the number of cases in your inbox is manageable and time is set aside each day to work through
- Adhere to Company turnaround times
- Ensure each case is closed once your chat has been resolved
- Attend to any unallocated cases in the Chat Case queue whilst you are assigned to Live Chat
We are looking for someone with:
- Grade 12 or equivalent
- Call centre/website agent experience (Minimum 2 years)
- Computer literate – Word, Outlook & Excel
- Professional telephone etiquette
- High levels of customer service
- Efficient time management
- Clear and effective communication skills
- Attention to detail
- Reliable & team player
Join Us
If you’re ready to take the next step in your career and make a real impact in the retail industry, we want to hear from you! Join us and be part of a dynamic team dedicated to excellence. Apply now and let’s shape the future of retail together!
Should you not hear back from us from 2 weeks of sending your application, kindly consider your application as unsuccessful.