Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we’re always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

About the role

As a Billing Support Associate at our company, you will be integral to our efforts in managing and mitigating fraud-related risks. You will focus on responding to early fraud alerts, handling disputes, managing chargeback cases, and ensuring compliance with company policies. Your work will be essential in preventing financial losses and maintaining the integrity of our billing operations.

This role is an excellent opportunity for someone who is detail-oriented, enjoys problem-solving, and is keen to contribute to the security and efficiency of our billing operations. The successful candidate will play a crucial role in protecting our company from fraud and ensuring a secure payment experience for our customers.

Key Responsibilities

• Respond promptly to early fraud alerts, taking necessary actions to mitigate risks.
• Utilize fraud detection tools to investigate suspicious activities and prevent losses.
• Investigate and resolve disputes related to transactions, ensuring timely and accurate outcomes.
• Manage chargeback cases from initiation to resolution, analyzing claims and gathering supporting evidence.
• Submit rebuttals and maintain detailed records of all chargeback cases and their outcomes.
• Work proactively to minimize chargebacks and recover funds where possible.
• Handle Retrieval Requests (RDRs) by obtaining and providing necessary transaction documentation.
• Ensure compliance with relevant policies and procedures in managing RDRs.
• Maintain accurate records and follow up on outstanding requests.
• Ensure all necessary documentation is complete and accurate to facilitate refunds.

Qualifications

• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Experience in billing operations, fraud prevention, or financial services preferred.
• Knowledge of chargeback management processes and dispute resolution.
• Familiarity with fraud detection tools and payment service providers.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and proactive approach to identifying and resolving issues.

Nice to have

• Experience working with multiple payment gateways and processors.
• Experience in customer service or fraud detection.

Location

Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.

Working Days and Hours

This role requires working 5 days a week, including both weekend days. You have the flexibility to select a schedule that best suits you: either from Saturday to Wednesday or from Thursday to Monday, with 2 consecutive days off. Working hours will be aligned with the CET time zone.

Benefits

Discover the perks of being part of our vibrant team! We offer:

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. 🏡⏰
• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. 🌴💼
• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. 🎉🌟
• Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. 💻🚀
• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://wiki.rubylabs.com/s/b11227c3-fa74-4c39-bd1d-3e59056a2cf4 📈💼

Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!