Agent: Collections for Capitec | Onsite Jhb
We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what this job is about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
- To call defaulting Capitec Bank clients and negotiate repayment of loans; maximising client retention and minimizing bad debt.
Experience
Min:
- 1 – 2 years collections experience
- Call centre experience
Ideal:
- 1 – 2 years collections experience in a Collections Call centre
- 1 – 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya soft
- In a role using an African Language
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Knowledge
Min:
- Call centre processes and procedures
- Customer care and service protocol
Ideal:
- Predictive Dialler, Tallyman Collections system and Avaya softphone knowledge
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Telephonic / Call skills
- Attention to Detail
- Negotiation skills
Conditions of Employment
- Clear criminal and credit record
