Afrikaans speaking Debt Collections Agent for Bentley Credit Control | Remote SA
Full job description
We are a Durban based firm that is willing to employ an agent outside of KZN on the basis that they spend one month in Durban for training.
Benefits After Probation(3 Months):
- Business will Cover 100% of Medical insurance Contributions
- Uncapped Commission Structure
- Exciting Incentives
Experience & Essential Skills:
- Call Centre experience, Outbound and Inbound- Minimum 3 Years
- Collections – negotiations.
- Good people skills and the ability to engage professionally with distressed debtors.
- Good understanding of the collections process from beginning to end.
- Excellent communication skills, verbal and written.
- Active Listening & Probing Skills.
- Well-developed negotiation skills.
- Good computer navigation skills.
- Apply the correct approach that will result in the best possible outcome (persuasive).
- Ability to absorb pressure well.
Job Requirements/Objectives:
- Matric Certificate
- Target driven and highly competitive.
- Meet the minimum level of productivity standards on an hourly, daily, weekly, and monthly basis whilst maintaining high levels of quality.
- Achieve the required monthly Quality assurance rating.
- Achieve the required monthly team target..
- Educate debtor on consequences of non-payment.
- Continuously develop personal skill that will improve capability to add value to the business.
- Rehabilitate debtors by providing options and alternative solutions as instructed by our clients.
- Able to work from home if and when required.
- Accurate and comprehensive recording of all debtor interaction and matter events.
- Always maintain debtor information in a current state and adhere to protection of personal information.
- Clear and professional communication with all stakeholders.
Behavioural Competencies:
- Able to plan and organize effectively.
- Has a well-developed problem solving capability.
- Ability to constructively manage conflict and disputes.
- Integrity, loyal, punctual, trustworthy – no irregular absenteeism or late coming habits.
- Fast learner, adaptable to constant change.
- Self-motivated.
- Professional always, adhere to dress code and company policies.
