Admin/Office Support for Construction Industry Development Board | onsite JHB
Description:
Call Centre Coordination: To answer calls within an effective time period.
- Coordinating the daily running of the call centre.
- Ensuring that all relevant communications, records and data are updated and recorded.
- Daily, weekly and monthly targets of calls are met.
Query Handling
- Refer escalated calls and emails from customers, e.g. queries, incidents, complaints and requests for information from operators, occurrences, safety or security threats to the Call Centre Overseer. ·
- Provide support in the assurance that all escalated customer queries and complaints are resolved in a timely manner. ·
- Provide support to Call Centre Overseer with the resolution of errors or discrepancies and complex customer problems. ·
- Promote goodwill and a positive image of the company.
- Positive Customer Feedback.
- Acceptable query resolution targets and turnaround times.
Equipment Maintenance:
- Exercise due care of call centre equipment.
- Report damages, loss, and theft of equipment.
Requirements:
National Diploma or NQF Level 6 equivalent and minimum 2 years in a customer service environment.
Knowledge of cidb Act and Regulation as well as experience in the call centre will be an added advantage.
Closing Date: 14 May 2024.
