10 call center companies in South Africa that pay a basic salary and no sales duties

The commission-based industry can take such a toll on a person and even emotional drain, just the thought of working everyday and not having basic salary at the end of the month can demotivate someone to even try harder. There are several call centers in South Africa that pay a basic salary to their employees without focusing on commision-based sales. You can find jobs like that in sectors like customer service, technical support and business process outsourcing(BPO). The following are a list of companies that are known for paying basic salaries, where roles focus on services rendered rather than sales;

1. Amazon (Cape Town)

• Type of Work: Customer service and technical support.
• Details: Amazon is one of the companies that pay a basic salary with no sales in South Africa. The company offers customer support roles to its global customer base. Their employees mainly focus on solving customer queries instead of selling products and in that way they receive a basic monthly salary from working at a call center.

2. Webhelp (Cape Town, Johannesburg, Durban)

• Type of Work: Customer service and back-office support.
• Details: Webhelp offers customer service and support positions for a variety of global clients. They are one of the call centers that pay basic salary to their employees  with no sales target as their employee roles are service based.

3. Capita (Cape Town)

• Type of Work: Customer service and technical support.
• Details: Capita is a large BPO that provides outsourced customer service for global companies. Their employee roles also focus on customer inquiries and have nothing to do with sales therefore the employees are being paid for the services rendered and offered a basic salary every month.

4. Cognizant (Johannesburg)

• Type of Work: IT services, customer support, and back-office operations.
• Details: Cognizant is one of a global BPO that operates in South Africa that pays their employees basic salaries instead of commission based remuneration. This may be because most of their roles are on technical support and general customer assistance with a fixed salary..

5. WNS Global Services (Cape Town, Johannesburg, Durban)

• Type of Work: Customer service, back-office processing, and technical support.
• Details: WNS provides services to international customers, their focus being non-sales related customer services for industries such as telecommunications and insurance. Therefore they are one of the call centers that offer their employees customer service roles with basic salaries.

6. iContact (Johannesburg, Durban)

• Type of Work: Customer support services.
• Details: iContact provides customer support for various industries, their main focus is assisting customers with enquiries so no sales target required. They offer their employees call center positions with basic salaries and no sales tarte. 

7. Merchants (Cape Town, Johannesburg, Durban)

• Type of Work: Customer support, technical support, and back-office processing.
• Details: Merchants focuses in outsourcing customer service operations which specializes in customer support for sectors such as telecommunications and finance. Their employees have no sales target and are offered a basic salary.

8. Delta Contact (Johannesburg, Cape Town)

• Type of Work: Customer service and technical support.
• Details: Delta Contact is a company that offers BPO services in South Africa. Their main focus is customer service for telecommunications sectors. They hire call center agents with a basic salary with no sales target.

9. Outsurance Call Center (Pretoria, Johannesburg)

• Type of Work: Customer service (non-sales roles).
• Details: Outsurance Call center has sales-based roles but they also have customer service roles that offer basic salary. The employees roles is to provide assistance and support without having sales targets  

10. C3 (Customer Contact Channel) (Cape Town)

• Type of Work: Customer support, inbound inquiries.
• Details: C3 is a company in South Africa that provides services like healthcare and finance for industries. The call center employee roles are responding to inbound customer  queries and they receive a basic salary with no sales focus.

The call centers mentioned are a gift to call center agents as they focus on providing a service-oriented role where there is no pressure on reaching monthly sales targets. This is a more safer work environment as the employees focus on handling customer inquiries and technical support without worrying whether there is a next paycheck.